Logistics Services Team Lead

1 week ago

Belleville, Canada Amer Sports Canada Inc. Full time

Amer Sports is the world’s leading sports equipment company. We offer technically-advanced equipment and products that improve the performance of active sports participants. Our major brands include **Salomon, Wilson, Armada, Atomic** and **Peak Performance**.

We know that great people are what makes our brands great. We know that teams who bring a variety of skill sets, experiences and perspectives to challenge the status quo and create game-changing products means we are doing right by the athletes and coaches we serve. And that’s why we work with each member of our team to help them dream, discover, grow and realize their own full potential.

We are currently seeking a **Logistics Services Team Lead** to join our team in Ontario. Reporting to the Logistics Services Global Manager.
The general purpose of this position is to:

- Be the Distribution & Transportation “face” for customers logistics requests in Northern America as single point of contact, to ensure high quality support on incidents happening during transportation.
- Provide first level support, prioritize requests according to SLAs (Service Level Agreements) and manage claims.
- Provide a positive customer experience to our customers & partners.
- Increase transparency and harmonization within Amer Sports warehouses and brands

What You'll Do:
**SPOC-Helpdesk Function**:

- Monitor Ticket-Activity (Service Level Agreement - First Response Time & Time to Solution; Queue Management)
- Be the Escalation contact for complex requests, incidents or complaints concerning D&T topics
- Manage claims end-to-end (opening, follow up, reimbursement)
- Strive for improvement of ongoing processes and support service improvement projects

**Customer logistics requests**
- Consolidate all customer requests
- Take part in regular meetings with logistics stakeholders (internal/external)

**Stakeholders Communication & Support**:

- Provide support to the different teams (SSO, ECOM, Transportation, Warehouse)
- Pre-alert when something goes in the wrong direction (dropping carrier performance, uncertain warehouse processes )
- Develop & coordinate with Transportation department the action plans related to carriers in case of claims or other service issues
- Process documentation

**Manage 1 team member**

*This position requires some business travel within North America.

**Required Skills & Experience**:
**Technical skills**
- Knowledge of logistics & sales processes
- Organisational & prioritization skills
- Analytical skills
- MS Office
- Comfortable with IT/ERP systems (SAP a plus - SAP BI a plus)
- English language is a must

**Behavioral skills**
- Customer orientation
- Good communication
- Problem solving
- Team player
- Intercultural skills
- Minimum 2 years’ experience with logistics/supply chain background
- College degree preferred or equvalent experience.

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- logistics: 1 year (preferred)

Work Location: Hybrid remote in Belleville, ON K8P 5J1

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