Logistics Services Team Lead

6 days ago

Belleville, Canada Amer Sports Canada Inc. Full time

Amer Sports is the world’s leading sports equipment company. We offer technically-advanced equipment and products that improve the performance of active sports participants. Our major brands include **Salomon, Wilson, Armada, Atomic** and **Peak Performance**.

We know that great people are what makes our brands great. We know that teams who bring a variety of skill sets, experiences and perspectives to challenge the status quo and create game-changing products means we are doing right by the athletes and coaches we serve. And that’s why we work with each member of our team to help them dream, discover, grow and realize their own full potential.

We are currently seeking a **Logistics Services Team Lead** to join our team in Ontario. Reporting to the Logistics Services Global Manager.
The general purpose of this position is to:

- Be the Distribution & Transportation “face” for customers logistics requests in Northern America as single point of contact, to ensure high quality support on incidents happening during transportation.
- Provide first level support, prioritize requests according to SLAs (Service Level Agreements) and manage claims.
- Provide a positive customer experience to our customers & partners.
- Increase transparency and harmonization within Amer Sports warehouses and brands

What You'll Do:
**SPOC-Helpdesk Function**:

- Monitor Ticket-Activity (Service Level Agreement - First Response Time & Time to Solution; Queue Management)
- Be the Escalation contact for complex requests, incidents or complaints concerning D&T topics
- Manage claims end-to-end (opening, follow up, reimbursement)
- Strive for improvement of ongoing processes and support service improvement projects

**Customer logistics requests**
- Consolidate all customer requests
- Take part in regular meetings with logistics stakeholders (internal/external)

**Stakeholders Communication & Support**:

- Provide support to the different teams (SSO, ECOM, Transportation, Warehouse)
- Pre-alert when something goes in the wrong direction (dropping carrier performance, uncertain warehouse processes )
- Develop & coordinate with Transportation department the action plans related to carriers in case of claims or other service issues
- Process documentation

**Manage 1 team member**

*This position requires some business travel within North America.

**Required Skills & Experience**:
**Technical skills**
- Knowledge of logistics & sales processes
- Organisational & prioritization skills
- Analytical skills
- MS Office
- Comfortable with IT/ERP systems (SAP a plus - SAP BI a plus)
- English language is a must

**Behavioral skills**
- Customer orientation
- Good communication
- Problem solving
- Team player
- Intercultural skills
- Minimum 2 years’ experience with logistics/supply chain background
- College degree preferred or equvalent experience.

Pay: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- logistics: 1 year (preferred)

Work Location: Hybrid remote in Belleville, ON K8P 5J1

  • Strategic Inventory

    3 weeks ago

    Belleville, Canada WK Kellogg Co Full time

    A leading food company in Belleville, Ontario is seeking an Inventory Control and Logistics Coordinator. This role involves overseeing inventory operations, ensuring data integrity, and collaborating with various departments to enhance logistics efficiency. Candidates should possess at least a high school diploma and strong problem-solving, communication,...

  • Strategic Inventory

    4 weeks ago

    Belleville, Canada WK Kellogg Co Full time

    A leading food company in Belleville, Ontario is seeking an Inventory Control and Logistics Coordinator. This role involves overseeing inventory operations, ensuring data integrity, and collaborating with various departments to enhance logistics efficiency. Candidates should possess at least a high school diploma and strong problem-solving, communication,...

  • Strategic Procurement

    4 weeks ago

    Belleville, Canada BCS Automation Ltd. Full time

    A leading automation solutions provider in Belleville, Ontario is seeking a Procurement and Logistics Specialist to enhance supply chain processes and forge relationships with suppliers. The ideal candidate has substantial experience in procurement and supply chain management, and is adept at negotiating to deliver maximum value. This is a full-time role...

  • Logistics Coordinator

    6 days ago

    Belleville, Canada EMS-Tech Inc. Full time

    **About us** We’re EMS-Tech Inc., a highly successful and expanding engineering firm that specializes in the design and supply (OEM) of bulk material handling equipment. For over 35 years we have delivered projects great and small around the world. We are dedicated to supplying high-quality large-scale machines and systems and providing innovative, custom...

  • Strategic Procurement

    4 weeks ago

    Belleville, Canada BCS Automation Ltd. Full time

    A leading automation company in Ontario is seeking an experienced Procurement and Logistics Specialist to secure components for their projects. The role involves negotiation with suppliers, procurement of parts, and supply chain optimization. The ideal candidate has a decade of experience in procurement, excellent communication skills, and a degree in a...

  • Coordinator, Team Services

    1 week ago

    Belleville, Canada Senators Sports & Entertainment Full time

    **Job Summary**: The Belleville Senators are seeking an Coordinator to ensure team and executives travel and day to day team logistics are executed in a professional, efficient and financially responsible manner at all times. Assisting players, their families and team executives with their day to day needs including any scheduled appearances and events as...

  • Retail Team Lead

    3 weeks ago

    Belleville, Canada Roots Corp. Full time

    A leading Canadian lifestyle brand is looking for a Team Lead in Belleville, Ontario. In this role, you will motivate and support the sales team, ensuring exceptional customer experiences. Ideal candidates will have over a year of retail experience, proven leadership abilities, and strong customer service skills. This is a great opportunity to influence the...

  • Inventory Control and Logistics Coordinator

    4 weeks ago

    Belleville, Canada WK Kellogg Co Full time

    Inventory Control and Logistics Coordinator Join to apply for the Inventory Control and Logistics Coordinator role at WK Kellogg Co. At WK Kellogg Co, we exist to create joy and connection to inspire great days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 119 years ago. We are...

  • Inventory Control and Logistics Coordinator

    4 weeks ago

    Belleville, Canada WK Kellogg Co Full time

    Inventory Control and Logistics Coordinator Join to apply for the Inventory Control and Logistics Coordinator role at WK Kellogg Co. At WK Kellogg Co, we exist to create joy and connection to inspire great days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 119 years ago. We are...

  • Inventory Control and Logistics Coordinator

    4 days ago

    Belleville, Canada WK Kellogg Co Full time

    At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 119 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together,...