HR Service Representative Canada

1 week ago

SaintLaurent, Canada Bath & Body Works Full time

Brand: Bath & Body Works
Location: Saint-Laurent, QC, CA
Location Type: Hybrid
Job ID: 04JUS
Job Area: Human Resources
Employment type: Full-time

Description

Contract to end of 2025

HR Associate Connect team in Montreal which is responsible for answering benefit and payroll questions and supporting associate with personal and job-related transactions for all of Canada

Basic Functions:

- Answer benefit and payroll questions
- Assist associates and managers calling Associate Connect to complete Personal data, Job data and Benefit-related transactions in HR Access

**Responsibilities**:

- Answer benefit and payroll questions
- Respond to calls - assist associates and managers with benefits inquiries and Employee Self Service (ESS)/Manager Self Service (MSS) transactions
- Coordinate with other functional groups within Associate Connect as necessary
- Provide excellent customer service to all customers
- Provide first level functional support to store managers entering HR data transactions through the POS.
- Document all calls in Service Now tracking system
- Manage the Record of Employment (ROE) process
- Engage Manager for issue resolution as needed

**Qualifications**:

- Excellent communication skills
- Strong attention to detail and accuracy
- Strong customer service skills
- Ability to work in a team environment to achieve goals
- Fluency in English and French Canadian preferred - verbal and written

**Education**:

- Pursuing College Degree preferred

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the Canada.

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