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Bdc - Customer Communication Specialist
2 weeks ago
**CUSTOMER & COMMUNICATION SPECIALIST**
As a result of the tremendous popularity of the Volkswagen and Audi brands and the continuing growth of Bramgate Automotive Inc., we have an opening for a Customer Communication Specialist at our BDC location in Brampton. We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand.
Bramgate Automotive Inc. has been in business for more than 54 years. Some of our Dealerships are:
- Winner of Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020
- Winner of Canada’s Top 25 Best Dealership to work for by Automotive News - 2019
We strive to make every customer experience easy, efficient and enjoyable. If you are looking for a great career opportunity with a growing family-owned business and have the talent and passion to be a top performing ambassador, we would love the opportunity to meet with you.
- Position Summary: _
We offer:
- Outstanding leadership and support.
- Professional training and processes. Coaching and mentorship.
- Large customer base.
- Benefit package, life, health, dental, pension plan, EAP, etc.
- Career advancement opportunities.
- Education, Skills and Experiences: _
This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level
**Duties**:
- Assist customers during their navigation on the website.
- Chat online with customers surfing on the company's website.
- Provide information on and actively promote motor vehicles or promotions.
- Enter the result of each communication into the CRM software and perform necessary follow-ups.
- Ensure a high level of customer satisfaction is always maintained.
- Build trust and maintain a solid business relationship with customers.
- Provide proactive communication with each customer after conclusion of sale.
- Source/find opportunities for renewal and for new business through multiple contacts with the dealers' customers.
- Participate in team meetings, workshops and individual development sessions.
- Perform any other assigned tasks.
- Other duties as required.
**Requirements**:
- High school diploma or equivalent.
- Fluent in verbal and written English language.
- Superior telephone manners and strong interpersonal skills.
- Previous BDC and Dealership experiences. Able to manage 40-60 interactions per day.
- Knowledge of vehicles, equipment, and/or services offered.
- Able to maintain filing systems and basic database.
- Strong customer service orientation.
- Previous CRM experience an asset.
We thank all applicants. Only those selected will be contacted.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- BDC or Call Centre: 1 year (preferred)
Work Location: One location
