Bilingual Implementation Specialist

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,700 employees. Our mission is to improve the wellbeing of Canadians.

**Job Title**:

- Bilingual Implementation Specialist (12m term)**Department**:

- Implementation**Competition**:

- 86867**Internal/External**:

- Both**Employment Type**:

- Full Time Term**Location**:

- QC, Remote Available**Salary**:

- Competitive Compensation**Reports To**:

- Team Leader, Implementation**This is a 12 Month term position**

In this position you will be primarily responsible for the implementation of new corporate group business, as well as other projects as assigned. You will work closely with external customers as well as a wide variety of internal parties to ensure client needs are met.

**Key Responsibilities**
- Oversight and accountability of all new corporate business implementation projects ensuring all operational requirements are met;
- Ownership and innovation of the end to end implementation process using best practices to serve and support facing internal and external clients;
- Successfully manage new business project changes, risks, issues and actions;
- Regularly communicate project updates with stakeholders to ensure buy in and project success; ( i.e. status updates, meetings);
- Act as key point of contact with our External Clients and Client Services Teams including attending new group installation meetings and collaborating with operational areas within Medavie Blue Cross to ensure client needs are attainable and met;
- Analyze and synthesize detailed documentation, such as original proposals and prior carrier contracts and translate these requirements into Medavie Blue Cross specifications;
- Ensure an excellent customer experience, including timeliness, quality and project management focus.

**Qualifications**
- University or college diploma. Insurance qualifications such as LOMA OR CEBS, or willingness to acquire these qualifications
- Minimum three to five years’ experience in group health/dental and life and disability insurance. Experience in project management or a similar analytical role strongly preferred
- **Bilingualism (English and French) is a requirement of this position**

**Other Qualifications**:

- Strong understanding of the group insurance/benefits industry;
- Superior time management and multi-tasking skills;
- Excellent analytical and judgment skills;
- Innovative problem solver and trouble-shooter;
- Exceptional organizational and prioritization skills;
- Effective coping mechanisms and positive attitude;
- Demonstrated flexibility and initiative to learn and adapt in fact paced work environment;
- Ability to handle fluctuating volumes;
- Adept at working both in a team environment and independently;
- Self-motivated and goal oriented;
- Detail oriented;
- Possess a high level of integrity and accountability;
- Excellent Communication skills - Written, Oral and Auditory; and
- Strong work ethic.

**We are an Equal Opportunity Employer.**

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Blue Cross Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

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