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Receptionist

2 weeks ago

Brampton, Canada Elite grooming studio Full time

**Job Summary**
As the Barbershop Receptionist, you will be the first point of contact for our clients, helping to create a smooth and enjoyable experience from check-in to check-out. You will manage appointments, maintain a welcoming environment, and ensure that all administrative tasks run efficiently. Your role is vital in providing excellent customer service and supporting the barbers with daily operations.

**Responsibilities**
- **Greeting and Customer Service**: Welcome clients with a friendly, professional demeanor as they arrive and leave. Provide a positive and memorable experience to all clients.
- **Appointment Management**: Schedule and confirm appointments, both in person and over the phone. Use booking software to track and manage appointments, cancellations, and waitlists.
- **Client Assistance**: Assist clients with inquiries regarding services, pricing, products, and promotions. Help clients with payment processing and ensuring a smooth check-out experience.
- **Shop Operations**: Ensure the barbershop is clean, organized, and well-stocked with necessary supplies. Maintain the waiting area, keeping it tidy and comfortable.
- **Product Sales**: Promote and sell grooming products to clients, providing product recommendations based on individual needs.
- **Administrative Tasks**: Manage cash register, process payments (cash, credit card), handle minor administrative tasks, and maintain accurate client records when needed.
- **Communication**: Stay in close communication with barbers to ensure they are informed of the schedule and any client-specific preferences or needs.
- **Maintaining a Positive Atmosphere**: Assist in fostering a welcoming and professional environment, supporting the barbershop’s reputation for great customer service.

**Qualifications**
- **Experience**: Previous receptionist or customer service experience preferred, ideally in a barbershop, salon, or hospitality setting.
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Familiarity with appointment scheduling software or POS systems (or willingness to learn)
- Cash handling and basic financial transaction experience
- Friendly, approachable, and professional demeanor
- Team player who works well with others
- Enthusiastic about the barbershop culture and the grooming industry
- Positive attitude, problem-solving skills, and ability to stay calm under pressure
- **Availability**: Must be flexible with work hours, including weekends and evenings.

**Job Types**: Full-time, Part-time

Pay: $16.55-$21.00 per hour

Expected hours: 15 - 40 per week

**Benefits**:

- Casual dress
- Company events
- Flexible schedule
- On-site parking

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Punjabi (preferred)

Work Location: In person