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Customer Success Manager

2 weeks ago

Pickering, Canada Autolux Ltd Rapid City Transport Full time

**Position**:Customer Success Manager

**Type**:Full Time - Permanent

**Location**:970 Brock Rd., Pickering, Ontario, L1W 2A1
- AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers.

We are looking for someone who is excited about a
- **new opportunity** and
- **who is early in their career. **Someone who is
- **dependable, organized, charismatic,**
**m**
**otivated**, and
- **thrives off a fast-paced work environment**.

**What does the position offer?**
- Opportunity to make an impact in the business within a new position and the chance to make a real difference to the customers.
- Professional growth and development opportunities within the Business Development and Quality Assurance Teams.
- Chance to work in an inclusive culture, with a supportive and diverse team and work with management who really care.
- Participate in recognition programs, service awards, office events and other celebrations.

**What will your responsibilities be?**
- Receive, investigate and respond to customer and passenger inquiries and complaints.
- Track complaints and support with metrics focusing on process improvements.
- Support with reporting of complaints and analyzing information to identify trends.
- Support with RFPs, contract renewals and identifying new business opportunities as required.
- Support with training employees on process changes in result of new/changed business.
- Support at tradeshows and hosting customers at events.
- Other duties as requested

**Position Qualifications**:

- Post-secondary education in Business Administration or equivalent
- 3 years relevant working experience
- Excellent verbal and written communication skills
- Excellent computer skills (MS Suite - intermediate excel)
- Strong analytical and problem solving skills
- Friendly, patient, empathetic, dependable and self-motivated
- High ability to pleasantly and professionally converse with clients
- Self-motivated and high ability to work independently and as part of a team (both in person and remotely)
- Ability to multi-task and high ability to operate in a busy environment

We have over 300 employees, with the main office located in Pickering, Ontario and are looking for an individual with the right attitude to fill this new position and who will thrive in an environment based on integrity, commitment, teamwork and compassion.

**If this sounds like you, we welcome you to apply**
- AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA._
- Indeed Tag: _
- CSR_