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Security Dispatcher
2 weeks ago
Security Dispatcher - Seneca Polytechnic - Full Time - Newnham Campus
**Position**:Security Dispatch
**Site**:Seneca Polytechnic - Newnham
**City**: North York, ON
**Averaging Agreement**: Overtime is ESA - Overtime after 44 hours
**Status**:Full-Time
**Hours**: 8 Hours - Day/ Afternoon and Night Rotation
**Pay Rate**:$20-21.50/ an hour
**Internal Posting Date**:Sept 2, 2025
**Internal Closing Date**:Sept 9, 2025
**External Closing Date**: Sept 16, 2025
**About Seneca Security**At Seneca, our Security Operations Centre is the nerve center for campus safety—keeping our community connected, informed, and protected. As a Dispatcher, you’ll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.
**Key Responsibilities**
- Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
- Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
- Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
- Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
- Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
- Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
- Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
- Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
- Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
- Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication
**Qualifications**
- 2+ years’ experience in dispatch/security operations
- Security License, First Aid/CPR
- Post-secondary education, APCO Certificate preferred
- Leadership experience
- Superior organizational, analytical, and people skills
