IT Systems Analyst

Siskinds LLP is a leading law firm located in Southwestern Ontario. We are a team of over 240 lawyers and staff covering personal legal services, business law, personal injury law, and class actions law as well as over 25 specialized practice areas. We help clients make the right legal choices, manage their legal affairs, and resolve complicated matters. Our culture and working style strive to make our clients’ experiences comfortable, reassuring, and productive while delivering excellence in the services we provide.

**IT Systems Analyst - Full-time (2 positions)**

**What are you looking for?**
- Be part of a cohesive team that promotes collaboration and teamwork
- Competitive compensation and benefits
- Professional development opportunities
- Strength of a big firm with the culture of a small firm
- Subsidized downtown parking
- Working within a state-of-the-art building

**Who are we looking for?**

**Qualifications**:

- Post-secondary diploma/certificate/degree in a related computer studies area
- 3 to 5+ years’ relevant technical experience (preferably in a professional services environment)
- 3 to 5+ years’ Hypervisor administration experience (preferably VMware vSphere)
- Certification in VMWare Professional
- Advanced Windows Server and Active Directory Administration skills
- Competency in supporting Azure, AWS, IBM or similar cloud computing environments (Azure certification preferred)
- Experience and comfort in using client management technologies such as Intune, SCCM/MECM, Group Policy and/or other similar technologies.
- Direct experience with managing endpoint and mobile devices with Microsoft Intune and defining Conditional Access policies
- Experience with Veeam software for backup, replications to support DR requirements is preferred
- One or more current MCSA (or higher) MCP Certifications is preferred.
- Prior experience participating in or leading mass deployments of hardware and software
- IT Service Management (ITIL) knowledge (preferable ITIL certified)
- Project Management experience with competency in planning and coordination of delivering enterprise solutions through engagement with internal and external stakeholders and vendors
- Experience with process mapping and design analysis with a talent in identifying technical efficiencies and proposing solutions to management
- Experience managing endpoint security, anti-virus, malware prevention and detection tools
- Adherence to professional codes of conduct that are exemplified in the Canadian Information Processing Society (CIPS) and the Association for Computing Machinery (ACM) with respect to ethical, social, environmental, health, safety and cultural issues
- A thorough understanding of Layer 2 and 3 networking protocols (including WAN technologies) and at least 3 years’ practical experience with network design and administration
- Desired Cisco Certified Network Professional and/or CompTIA+, Security+
- Desired CCNP Enterprise, CCNP Data Center

**Responsibilities**:

- Support Hyper Converged Infrastructure (HCI), software defined storage
- Deploy and manage cloud - public & private - compute, storage and network resources
- Active Directory Administration - management of objects and policies, identities, authentications, integrations, and synchronization to Azure via AD Connect
- Microsoft 365 Administration - Office 365 / Enterprise Mobility & Security / Azure AD admin
- Azure Administration - deployment and management of compute and storage resources
- Ensure the availability of data through back-up, recovery and disaster recovery solutions are met
- Maintain, support, and administer all infrastructure hardware and networking components for the entire VMware vSphere virtualization platform
- Ensure production changes follow compliance standards and conformance practice standards that align with ITIL
- Analyze network health of both practical and theoretic nature and remediate any issues impacting performance
- Ensure network is scalable and optimized for performance to support future growth requirements
- Design, configure, deploy and support Wireless technology Wi-Fi 6/6E
- Design, configure, deploy and support network core and edge infrastructure
- Review and maintain housekeeping standards for data center and network closet environments
- Navigate technical support needs with various vendors
- Investigate new technologies, tools, practices and standards to stay abreast in profession and contribute to the continuous improvement of the network infrastructure
- Automate processes such as routine tasks to optimize operational efficiency
- Actively engage our end-users in third-level support issues by debugging problems that occur with hardware, software and network services
- Conduct Root Cause Analysis on major incidents, coordinate and execute follow-up actions through Change Advisory Board
- Support network and data center governance and best practice mandates
- Participate in ongoing cybersecurity assessment a