Inside Sales Team Lead

**Position Title Inside Sales** **Representative**

**Team **Sales

**Report to **Sales Manager

**Direct Reports **N/A

**KEY RELATIONSHIPS**

**Internal**:Procurement & Sales Teams

**External**:Customers, Vendor Partners

**About Sabre Industrial Supplies Ltd.**

**We seek a confident Inside Sales Representative to join our growing team.** Sabre specializes in providing electrical, mechanical, and general contractors with the products, tools, construction supplies and equipment they need - when they need it. As a proudly Canadian service provider to the construction & MRO industry, we are committed to supplying customers in BC and throughout Canada with the materials and expert support they depend on.

**Job Summary**

An **Inside Sales Representative** is a crucial part of the Sabre customer service model and is key to the success and revenue growth of the company. Providing customers with a high level of service and support differentiates Sabre from its competitors. Inside sales representatives significantly impact customer support and satisfaction, providing customers and prospective customers with information regarding products, services, pricing, and general inquiries. This role Effectively manages and resolves customer-related issues, such as shipment discrepancies or credit issues. Inside Sales Representatives are the key contacts for Sabre customers daily.

**Job Duties & Responsibilities**
- Enter customer orders and manage the fulfillment of customer orders.
- Growing professional relationships with various internal and external stakeholders.
- Ask pertinent questions, provide information customers may need, and Solution selling - add-ons to simple customer inquiries.
- Track orders/Quotes and be proactive with providing customers with information.
- Manage back orders, ensuring customers are kept updated with respect to delivery dates.
- Greeting customers and providing over the counter support when needed
- Offer promotions, cross overs, or better solutions.
- Maintain contact database and develop an understanding of the contacts/influencers within each account.
- Work with Outside Sales Representatives in developing and capturing sales opportunities.
- Liaise with manufacturers for product information/specifications, pricing, and delivery.
- Attain special pricing for volume opportunities, understanding different pricing levels and to best leverage them to win the business.
- Position Fastening House on new accounts without Outside Sales support. Be able to articulate Fastening House’s value proposition.
- Work with the warehouse teams across the organizing to complete orders on time

**Must Have**:

- Hunger and drive to bring forth efficiencies and grow sales volume.
- Ability to work well in a team environment, and on your own.
- Attention to detail and maintain high level of accuracy.
- Excellent time management, and organizational skills
- Passion for personal and professional development
- Ability to work well under pressure and handle multiple priorities
- Positive Communicator and Pro-Active Action Oriented
- Ability to learn quick and acquire new knowledge
- Good Problem Solver
- Performance driven and task-oriented
- Able to build win-win relationships
- Exhibits positive attitude
- Willing to pursue cross training opportunities as they arise
- Team focused and commitment to maintaining positive work culture.

**Skills and Qualifications**
- Minimum 2 years related experience.
- Knowledge of sales best principles and practices.
- Working knowledge of AS400, an asset, not required
- University Education, Bachelor’s Degree, am asset, not required.

Pay: $45,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Industrial Sales: 2 years (required)
- Customer Service: 3 years (required)

Work Location: In person