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Street Team Lead
2 weeks ago
**About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Division of Housing and Ancillary Services (‘HAS) is committed to providing a first-class experience in the areas of Housing (residence, apartments, off-campus housing), Hospitality Services (campus eateries, great hall catering, conference services), and Retail Services (bookstore, graphic services) for undergraduate/graduate students and their families, staff and faculties at the Western communities, while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the operation. Through an integrated effort focusing on honest, open and consistent communication, Marketing and Communications provides the leadership needed to help the Division of Housing and Ancillary Services create and maintain mutually beneficial relationships with students and other stakeholders vital to the Division’s growth and development. Marketing and Communications brings marketing perspectives and strategies into the Division’s decision-making and planning. It provides leadership, expertise and services that enhance the quality and effectiveness of the Division’s communications projects and programs. **Responsibilities**: **Responsibilities** - The Street Team plays an important role within the Division of Housing and Ancillary Services, providing support to the HAS Marketing and Communications Team. Reporting to HAS Marketing Administrative Coordinator, Street Team Leads will help to manage the Street Team operation, coordinate and plan the promotion of various services offered by the Division, including but not limited to: - Assist in planning and organizing team training, team building events, service development and improvement initiatives. - Assist in managing the Street Team’s day-to-day operation, including but not limited to inventory tracking, team performance management, scheduling and filling shifts. - Conduct residence tours/Organize residence tours - Understand the set-up and work with Marketing team members and the Bookstore team to organize and decorate the Delaware Hall model suites. Ensure there will be enough marketing materials and Western merch in the tour room area and that all the posters are set up correctly. Work with the Campus Tour guides to provide the residence tours daily and for special request tours. Provide visitors (incoming students, parents etc.) with a residence building tour and room tour during open house events and throughout the school year. Explain all specific details and answer questions as trained. - Organize the promotion of the services offered by the Division - Work with the Marketing Administrative Coordinator and Hospitality Services team to come up with strategies to promote campus eateries and other services as assigned. Manage inventory of the prizes and coupons that will be used to hand out and make sure the HS unit managers are aware of the coupons handed out. These promotions will include but are not limited to handing out flyers and coupons, promoting campus eatery offerings, spreading awareness on the Bookstore products, and educating students on leadership opportunities (paid and/or volunteer positions) within the Division. - Set up and maintain booths across campus. - Engage in conversation with students and provide information as trained. - Hand out promo coupons, flyers, and food sampling, etc. - Collect survey responses and give out prizes. - Consolidate and analyze data to support team performance review and/or strategic recommendation. - Attend and support Marketing and Recruitment Events This may include but not limited to Fall Preview Day, Spring Open House, Lunar New Year Gala, KIOC Open House event, etc. Work with Marketing Administrative Coordinator to set up banners and all other required marketing materials for the events. Schedule Street Team members to work and support express tour or any other tasks as needed. - Other duties as assigned. There will be paid mandatory training and monthly team meetings for team building and receiving training updates. You are required to attend these events as part of the role. Exceptions will be made based on mandatory academic commitments or other extenuating circumstances on a case-by-case basis. Through your work with the Street Team, you will acquire professional communication and presentation skills. You will also learn the basics of behind-the-scenes event planning and team management. You will have access to, and connect
