Youth League and Program Manager

6 days ago

Burnaby, Canada Canlan Sports Full time

Canlan Sports is the largest private sector owner and operator of recreational sports complexes in North America. The company's success in the recreation-entertainment & hospitality industry is attributed to a combination of innovative programming, service delivery leadership and world-class sports complexes. We understand our customers’ need for service excellence and are committed to it.

Rate of Pay: $50,000 - $55,000/ year
- Exact compensation may vary based on skills, experience, and location

**Job Summary**

The Youth League and Program Manager position at Canlan Sports involves overseeing Youth Leagues, Learn to Skate, Learn to Play Hockey Programs, and Camps. The role requires collaboration with Centralized Programs teams to maintain consistent program delivery. Leadership, innovation, and a focus on customer service are key aspects of this role.

**Position Requirements**
- Adherence to approved Canlan Sports policies and on-site schedules.
- Occasional travel for team meetings or conferences.

**Accountabilities**
- The Manager is accountable for:

- Staff management, program operations oversight, optimizing customer experience, and financial management.

**Leadership Competencies and Responsibilities**
- Team Management: Oversight of part-time instructors with an emphasis on consistent program delivery.
- Customer Relationship Development: Fostering a customer-focused culture.
- Sales Leadership: Driving program promotion and sales.
- Decision-making and Management: Assisting in the execution of the Annual Operating Plan.

**Key Relationships**
- Building strategic partnerships internally to drive the success of Canlan Sports.

**Qualifications and Education**
- University Degree or College Diploma in Business, Recreation, Facility Management, or related.
- Standard First Aid/AED certification preferred.
- Clear vulnerable sector police check required.

**Abilities, Attributes, and Experience**
- 3-5 years of supervisory experience in a Sports-related business.
- Proficiency in Microsoft Office.
- Experience with camps and community programs.
- Knowledge of various sports, particularly Hockey and figure skating.
- Strong organizational and customer management skills.

**_NOTE:_**_ Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices._

**#LI-Onsite

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