Switchboard Operator

As the only rehabilitation hospital in the Niagara Region, Hotel Dieu Shaver Health and Rehabilitation Centre provides specialized post-acute hospital care and exceptional clinical outcomes through inpatient and outpatient rehabilitation and complex care programs. Our interprofessional team utilizes state of the art equipment to restore health, rebuild lives, and renew hope providing the highest quality of compassionate care to every patient. Hotel Dieu Shaver is where careers begin and flourish.

**HDS is currently hiring to fill the existing vacancy of**:
**SWITCHBOARD OPERATOR**

**One Casual Position Available**

**Job Posting Number: SC-C-25**

**Rate of Pay**:
**Step 1 Step 2 Step 3 Step 4**

**$25.5481 $25.1645 $26.7809 $27.3974**

The Switchboard Department is responsible for the communication equipment throughout the hospital, consisting of 400+ telephones and extensions. It is also responsible for directing patients and visitors to the appropriate area. Coverage is provided 0800 to 2000 hours, seven days a week. The department handles approximately 100+ calls daily.

Personnel in the department must be well trained in emergency procedures and security policies, regarding cardiac arrests, fire, disaster, panic alarms and after-hours door control, as these functions are vital in an emergency situation.

The Switchboard Operator is responsible for receiving and coordinating incoming telephone communications and overhead pages.
- Must have human relation skills sufficient to effectively interact with the public in a calm and efficient manner as well as to respond to queries and provide direction to visitors, hospital staff and security, with regards to location, access and key passages to specific areas of the hospital during normal hours of operation and after hours.
- Must have good organizational skills sufficient to prioritize work and to handle a workload with regular interruptions, changes in priorities and deadlines, which demand accuracy.
- Must have familiarity with the telephone system and public address system.
- Must be very familiar with hospital emergency codes, responses and procedures in order to effectively assist with communication needs during an emergency situation.
- Competent in Microsoft programs such as Excel. Experience with Millenium preferred.
- Must have excellent judgement and attention to detail with a high regard for confidentiality.
- Must have skills to accurately handle cash, debit, Visa, and Mastercard payments; receipts, charge slips, and prepare floats.
- Proficiency in both official languages (English and French) will be considered an asset.
- Other clerical skills as required.
- A Graduate Certificate of a College Office Administration program or the equivalent in related experience.
- Knowledge of Medical Terminology required.
- Previous experience with switchboard preferred.
- Previous experience with hospital admissions and registration preferred.
- Proven ability to follow specific instructions with high degree of accuracy.
- Must possess English language verbal communication skills sufficient to communicate clearly with the public, patients, physicians’ offices and hospital staff in order to receive and convey information, respond to queries, route calls, overhead paging, or pocket pagers.
- Must have basic typing skills
- Must be able to organize work to meet the daily demands in workflow.
- Proficiency in both official languages (English and French) will be considered an asset.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption based on medical or other ground pursuant to the _Ontario Human Rights Code._

At HDS we believe that our differences enable us to be a better team - one that makes informed decisions, drives innovation, and delivers the best care for our patients. We are dedicated to fostering a positive culture where individuals of all backgrounds and identities feel empowered, respected and included. HDS values equity and an inclusive culture and is committed to attracting and retaining a diverse team where everyone is welcome.

If you are interested in serving our community in an environment of holistic and compassionate care and would like to join our team, we invite you to submit your resume and cover letter.

Mail: Hotel Dieu Shaver Health and Rehabilitation Centre

Human Resources Department

541 Glenridge Avenue

St. Catharines, ON L2T 4C2

**Job Type**: Casual

Pay: $25.54-$27.39 per hour

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Do you have knowledge of Medical Terminology?

**Experience**:

- Hospital Admission or Registration: 1 year (preferred)

Licence/Certification:

- Office Administration Certificate or Diploma (preferred)

Work Location: In person

Application deadline: 2025-05-21