Ils Support

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

**This Position is Hybrid Ottawa.**

**Position Summary**

Thales is looking for an **ILS Support/Technical Writer** to conduct, coordinate and assist in the preparation, revision and support of all products in the AOPS and JSS Technical Data Packages to ensure that the data is accurate, complete and consistent across the support solution.

**Key Areas of Responsibility**
- Prepare, author, and/or revise technical documents (CFTO/LSAR/EFT/Misc. Reports) as necessary to support improvements to the technical data package and support solution; Review products of the technical data package in collaboration with engineers to ensure that the technical data reflects the latest system/equipment configuration of the ships, is complete, accurate and consistent across the support solution; Coordinate the activities related to the verification of the final technical data package, track progress and report status; Analyze Document Change Requests and liaise with technical contributors as appropriate to address the request and prepare or coordinate the development of the Change Package to identify the technical data package changes and revisions; Implement the technical data package changes and revisions or collaborate with procurement personnel to contract out the implementation of the changes and revisions.
- Coordinate the development of new technical data in support of engineering changes, technical bulletins, logistics support analysis or problem reports; Coordinate the translation of the technical data and the acquisition of associated Translation Accuracy Checks for all translated material or of translation waivers if applicable; Support, coordinate and control the indexing of technical documentation in accordance with National Defence Index of Documentation; the structure of the Equipment Family Tree and the cataloguing of equipment in accordance with the Equipment Registration Number.
- Implement Preventive Maintenance procedure changes in the Logistics Support Analysis Records (LSARs) as required to align with Technical Publication updates and Document Change Package requests; Support the development or revision of the technical data package in-service management plan, B2B processes, procedures and guides; Ensure standards, procedures / practices and controls are being followed.

**Minimum Requirements**
- Possess a minimum of a 2-year technical program related to any naval discipline including mechanical, electrical, electronic (including software), naval architecture, or equivalent; Possess a minimum of 5 years of demonstrated experience with the production, revision, publishing and/or coordination of technical data package products including technical publications, systems and equipment manuals, technical drawings and associated lists.
- Successful completion of the Technical Writer Ontario College Graduate Certificate program or equivalent; Experience in desktop publishing processes and graphics production software such as Adobe Suites; Knowledge of S1000D specification and IETM format.
- Experience in the Canadian Forces Technical Orders format and the modification of existing OEM Technical Publications into Government Adopted Publications; Knowledge of the National Defence Index of Documentation and equipment registration number processes; Experience in Logistics Support Analysis Record software and/or manipulating raw.XML data.

**Special Position Requirements**
- Schedule: 40 hours per week
- Physical Environment: Hybrid position - which a mix of working from home and onsite (in office, at customer site or on board ships alongside in harbour)
- Travel: Occasional domestic travel maybe required in support of the ship.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community

**What We Offer**

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being