Bilingual Overnight Content Editor

This job receives, formats and processes client press releases to distribute to the media and other recipients accurately and in a timely manner while ensuring company standards and objectives.

Key Accountabilities:

- 1. Orchestrates and executes the efficient processing of client press releases including but not limited to; receives and validates content to ensure compliance with content acceptability guidelines, formats pictures, videos, validates hyperlinks and edits / modifies press releases on the website (CMS) in English and French
- 2. Disseminates press releases to the media via Canada Newswire distribution networks.
- 3. Posts press releases on various platforms inclusive of Social Media sites.
- 4. Coordinates international distribution of press releases with our international affiliates.
- 5. Acts as the point of contact for clients requesting distribution and translation services. Provides advice to clients as appropriate. (E.g. SEO counseling)
- 6. Dispatches and assigns client requests to the CCS team based on priority level (rotating basis).
- 7. Assists in onboarding/training new clients on the Online Member Centre platform (after hours support).
- 8. Partners with internal stakeholder teams to mitigate and resolve customer service challenges.
- 9. Performs other duties as required.

**Qualifications**:

- High school diploma (or equivalent) plus a recognized post-secondary certificate in Journalism, Writing, Communications/PR or a related field is required.
- Minimum of 1 year of experience in customer service and/or coordination is required, with some experience in an editing role and an understanding of Canadian media landscape preferred.
- Basic knowledge of media communication such as earned, owned and paid media.
- Working knowledge of MS Office (including Excel, Word and Outlook) and basic knowledge of a CRM. Basic knowledge of HTML, Acrobat and Photoshop is an asset.
- Strong attention to detail, customer service and interpersonal skills required with a strong ability to perform tasks under pressure with tight deadlines.
- Solid oral and written communication skills, with in depth knowledge of grammar to edit press releases.
- Sales experience/training is an asset.
- Fluent in both English and French.
- Shift Sunday-Thursday, 11 PM - 7 AM ET

Working Environment and Demands- Salaried job based on 37.5 hours / week, on various schedules (days, evenings, overnights and weekends) with occasional requirement to work shifts that fall outside of regular shift. This job has no requirement to be on-call.
- No travel is required.
- Sustained requirement for manual dexterity / coordination for computer use.
- Regular requirement for low-intensity mental, visual or aural concentration for such activities as reading, inputting data, taking notes.
- Sustained requirement for high-intensity mental, visual or aural concentration such as proofreading press releases, listening to calls / presentations or face-to-face interactions of a more complex nature.
- Internal Contacts
- Manager, Client Content Services: To share/escalate difficult situations.
- Client Content Specialists: To share and confirm information.
- Sales team: To confirm client contract details and possible discounts.
- Language Coordinator: To confirm client translation request.
- Regulatory Filing Specialists: To confirm filing requests.
- Accounting team: To answer billing questions.
- Multimedia team: To coordinate multimedia project.
- Product team: To enquiry about our service offering.
- International affiliates: Cleveland, London, Shanghai - Cision colleagues - To coordinate international distribution.
- IT: To share technical issues.
- Client Success team: To discuss new clients - weekly.
- External Contacts
- Clients: To confirm receipt of press release, answer questions, advise on best practices, and pitch services
- Decision Making
- The job has the accountability and authority to:

- Present upselling opportunity and how to best format press releases to client.
- Make suggestions to clients regarding their press release (for upselling).
- Determine workload priorities and whether press release is ready for distribution.
- Validate the sender’s authority to disseminate press releases on behalf of his organization.
- Validate if a press release’s content complies with our content acceptability policy.
- Escalate / Refer client issues to Manager, Client Content Services.