Program Assistant

**Back to search results**- **Program Assistant - We provide the training**:

- **Job ID**:

- 236464
- **Posting status**:

- Open
- **Organization**:

- Ministry of Colleges, Universities, Research Excellence and Security
- **Division**:

- Operations Division / Student Financial Assistance Branch
- **City**:

- Thunder Bay
- **Position(s) language**:

- English
- **Job term**:

- 4 Temporary assignments/contracts up to 12 months with possibility of extension
- **Job code**:

- 09OAD - Office Administration 09
- **Salary**:

- $28.14 - $32.82 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
- **Make an impact supporting students**:
**We provide an 8-week training program to help you succeed in this role.**- **About the job**: In this role, you will acquire knowledge through **supported training**on student financial assistance programs, policies, and procedures relating to loans, grants, bursaries/awards, and scholarships. You will play a key role in ensuring accurate and professional written communication with students, Members of Provincial Parliament (MPPs), Ombudsman representatives, and postsecondary institutions. Your work **helps students**access vital financial aid while maintaining trust and transparency in program delivery.

Learn more about the student services we offer.

**What you bring to the team**:

- **
Written communication skills**: You can:

- draft clear, accurate, and professional correspondence for diverse audiences
- review and edit documents to ensure they are accurate, complete, and easy to understand
- convey complex information in a concise, accessible way- ** Customer focus skills**: You can:

- provide optimum service and meet customer needs, resulting in a positive experience
- interact tactfully and courteously with students, parents, staff, MPPs, and financial aid representatives- ** Thinking skills**: You can:

- provide accurate information and assistance on student loans, bursaries, grants, and scholarships- ** Team collaboration skills**: You can:

- work well with colleagues in a team environment
- assist in training new staff and share knowledge with team members
- support shared clerical tasks as needed (e.g., mail distribution, data entry)- ** Computer skills**: You are proficient with:

- Microsoft Office and database programs
- navigating online systems and tools to manage correspondence and program information- **How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy-
- **What we offer**: The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province.

We offer:

- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- a modern, friendly and accessible physical work environment- **Additional information**:

- Wednesday, December 24, 2025 11:59 pm EST
- **Position details**:

- 4 English Temporary, duration up to 12 months, 189 Red River Rd, Thunder Bay, North Region- **Compensation group**:

- Ontario Public Service Employees Union
- **Work hours**:

- Schedule 3.7
- **Category**:

- Administrative and Support Services
- **Posted on**:

- Wednesday, December 3, 2025
- **Note**:

- C-TU-236464/25(4)- **How to apply**:

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.-
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.-
- Read the job description to make sure you understand this job.-
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