Medical Office Assistant

Why Fraser Health?:
We are currently looking for a **Full Time Medical Office Assistant** to provide support to the Primary Care Clinics team located in **Chilliwack, B.C.** We are looking for a bright, pleasant person with an eye for detail to conduct business in a professional manner in a busy clinical office environment. You like helping people and display excellent communication skills. With a thorough, hands-on approach to deliver high quality and precise work, you will carry a high level of integrity, discretion, and confidentiality. A focused approach is needed to complete routine day-to-day tasks and handle changing calendars, priorities, and timelines. Overall, you like helping people and display exceptional communication skills.

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Effective October 26th 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to the Supervisor, Primary Health Care, the Medical Office Assistant is required to act independently, and as a member of a multi-disciplinary team within the framework of departmental regulations, program guidelines and standards. This position provides reception and clerical services, as well as assists with data entry. This position assists with tasks that are a cross responsibility of all team members.

**Responsibilities**:

- Provides reception services, including handling telephone inquiries, scheduling appointments, arranging for patient referral to specialists, special tests, and other care providers.
- Performs assigned clerical tasks, including typing, copying assembling and maintaining files/charts, and transcribing patient notes, correspondence, and reports.
- Performs data entry for the purposes of patient registrations, MSP billing information for Teleplan System. Notifies Supervisor of outstanding aged and rejected claims, MSP Remittances and Adjustments.
- Prepares examination and treatment rooms for patient visit, including cleaning and setting up of equipment.
- Escorts patients to the appropriate examination room and ensuring adequate resources are in place for all users of the space.
- Assists Physician/Nurse Practitioner with clinic procedures, such as examination room preparation for removal of warts; pap smears and performs labstick urine testing.
- Cleans and packages small surgical/procedures instruments according to standard protocols.
- Receives payments from patients; codes payments into the cash receipts journal.
- Assists in ordering, maintaining, receiving and checking supplies, equipment and reference material.
- Participates in the orientation of new staff and students; maintains manuals.
- Liaises with staff of health care and social service organizations, as well as general practitioners' offices to provide program related information. Represents the Centre by attending various meetings with the purpose of promoting the program and sharing information about the Centre.
- Reports unusual occurrences and risk management issues.
- Participates on committees and attends meetings as assigned..
- Performs other related duties as assigned.

Qualifications:
**Education and Experience**

Grade 12. Certificate from a recognized Medical Office Assistant program. One year's recent, related experience or an equivalent combination of education, training and experience.

**Skills and Abilities**

Demonstrates the LEADS capabilities of Leads Self, Engages Others, Achieves Results, Develops Coalitions and supports Systems Transformation.
**Professional/Technical Capabilities**:

- Ability to type 40 wpm.
- Knowledge of medical terminology.
- Knowledge of other health care disciplines and their role in health care.
- Ability to operate related equipment.
- Physical ability to perform the duties of the position.