Administrative Team Lead

If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health has a great opportunity for your career advancement.

The Administrative Team Lead, reporting to the Manager of Operations and Customer Support, and working in collaboration with the Clinical Team Lead, is accountable for achieving excellence in the effective, efficient and consistent execution of business operational practices. This important role is the business operations point of contact for stakeholders (both internal and external) of the team, program and/or service they are leading.

As Administrative Team Lead, you will be supported and encouraged by Leaders to reach your full potential. With shared administrative support functions and assigned individual tasks, you will help improve operational effectiveness and efficiencies. **If you are energized by a busy schedule and wish to develop your people management skills while exemplifying CBI Health’s values, we welcome you to apply**

**Key Accountabilities**
- Leadership and People Management
- Operational Excellence
- Stakeholder Engagement

**Take a look inside what you’ll do each day**:

- Lead team member engagement initiatives for retention (non-clinical teams) together with the Manager of Operations and Customer Support (MOCS) and Clinical Team Lead
- Lead successful execution of operational practices for the team, program and service you are supporting
- Coach, mentor and performance manage team members for continuous development
- Ensure effective referral, schedule, caseload, care-mapping, data entry, file and report management
- Ensure accuracy in financial and outcome entry and reporting
- Collaborate with Clinical Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service
- Ensure all practices are conducted with integrity and in alignment to Best Practice and CBI Health policy including Privacy policy
- Actively work to build trust and confidence with internal and external stakeholders and consistently demonstrate the values of CBI Health

**Here’s what you’ll need to be successful**:

- A post-secondary education in medical office / business administration
- 1+ year of supervisory or management experience
- 2 to 3 years’ experience in a reception and customer service role
- Well developed skills using Microsoft Office (Word, Excel, Outlook) and virtual meeting platforms
- Exemplary and professional customer service skills and attitude
- Effective problem-solving skills
- Health care experience is an asset

**What CBI Health can offer to you**:
We are proud of our friendly environment, supportive leadership, and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring, and education programs will provide you with opportunities for continued learning - and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

The health and safety of our staff is our #1 priority. As you care for others, CBI Heath will care for you. CBI Health has safety measures in place to keep you, your family, and your clients safe. Our approach to virtual care incorporates the use of advanced, secure virtual technology, and a full-service client concierge, to deliver effective treatment where you are able to connect directly with your clients to assist in their care as well as facilitate consultations. At CBI Health, we’re dedicated to improving lives - from our clients to our collaborative team

**Here’s a look at our total rewards**:

- Competitive compensation
- Continuous learning and skills development
- Training and mentoring from a national network of experts
- Flexible hours, which allow work-life balance and focus on quality of life
- Autonomy to explore and reach your career goals including the opportunity to progress to leadership

**About Us**

CBI Health is **Canada’s leading community healthcare provider**, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the **core values that define us: heart, respect, reliability, teamwork and innovation**. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins. Learn more at cbihealth.ca.

CBI Health is proud to be recognized by Deloitte as one of **Canada’s Best Managed Companies** for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year