Servicenow Consulting Manager
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Key Responsibilities
:
- Develop complex solutions, including custom user interfaces, workspaces, dashboards and integrations.
- Provide input on technical architecture, standards and best practices for ServiceNow development across projects using advanced tools such as UI Builder.
- Lead the development team and the client in best practice unit and system integration testing; serve as the escalation point for solutioning in defect remediation.
- Lead the development and review of documentation on behalf of the team. Serve as the point person for client technical questions regarding the solutions built in ServiceNow.
- Configure and manage reusable platform capabilities and templates for junior developers to use, such as flows in Flow Designer, example scripts and workspaces to provide a best practice foundation for development efforts.
- Document complex deployment plans and manage the activities of both RSM and client development teams to coordinate successful releases.
- Serve as the escalation point and decision maker for deployment warnings and errors.
- Advise clients on best practices for managing a ServiceNow instance such as clone schedules and parameters, security recommendations and development best practices.
- Develop and present technical proofs-of-concept and customized demonstrations for pre-sales opportunities.
- Mentor and coach intermediate and junior developers as a technical lead, fostering their technical growth and career progression.
- Stay up to date with the latest ServiceNow features, best practices, and industry trends. Qualifications:
- Minimum of 5 years of hands-on experience implementing ServiceNow in a fast-paced environment focused on client delivery, or 7 years of equivalent experience working in a technical capacity on an enterprise level ServiceNow instance stack.
- Desired Certifications: ITIL Foundations v4, Certified System Adminstrator (CSA), Certified Application Developer (CAD), at least 2 current Certified Implementation Specialist (CIS) certifications. Education:
- B.
A. or B.
S. degree in Computer Science, Information Technology, Information Systems Management or related field; or an equivalent combination of education and/or experience.
- Optional certifications: Architectural Excellence (ArchX), Certified Technical Architect (CTA) Compensation Range: $103,500
- $176,000 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
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