Scheduling Coordinator

7 days ago

Toronto, Canada The Care Company Inc. Full time

**A Better Life for Those at Home**

The Care Company is a leading provider of **in-home personal support and nursing services** across all ages—from seniors who want to stay independent at home, to children and young adults living with health challenges, to clients needing **post-operative nursing care on demand**.

Our mission is simple: help people stay safe, supported, and connected at home. Through our **Make Each Day Count** philosophy, we help clients return to the hobbies, activities, and daily routines they love.

We are currently hiring a **Remote Client Scheduling Coordinator** for our evening shift team. If you’re looking for a **work-from-home job in healthcare scheduling** where you can make a real difference, this role is for you.

**Position Details**:

- **Job Title**: Client Scheduling Coordinator
- **Location**: Remote - Must reside in the Greater Toronto Area (GTA) for occasional in-office collaboration when required.
- **Schedule**: Monday-Friday, 6:30 PM - 11:30 PM
- **Status**: Part-Time
- **Pay**:$25 per hour**

**Job Summary**:
As a Client Scheduling Coordinator, you will play a key role in ensuring clients receive timely and consistent home care services. You will support caregivers, coordinate schedules, manage urgent changes, and maintain accurate records using **AlayaCare**, our industry-leading home care software.

**Key Responsibilities**:

- **Schedule Management**: Handle schedule changes, fill open shifts, and ensure accurate caregiver bookings.
- **Client & Caregiver Communication**: Respond promptly to client needs, emergencies, and service updates.
- **AlayaCare Support**: Provide technical and mobile app support to caregivers.
- **Documentation**: Maintain up-to-date and accurate information within the EMR (AlayaCare).
- **Coordination**: Match caregivers with clients based on needs, skills, location, and availability.
- **Quality Assurance**: Assist with internal audits and ensure compliance with company standards.
- **Collaboration**: Work with the Office Team, Coordinators, and the Care Team to ensure seamless and consistent client care.

**Requirements**:
**Education**:

- Secondary School Diploma required
- Certificate or diploma in Office Administration, Medical Terminology, or a related field is an asset

**Experience & Skills**:

- Minimum **2 years of customer service experience** in healthcare, home care, or a fast-paced environment
- Strong verbal and written communication skills
- Ability to troubleshoot issues with professionalism, empathy, and tact
- Excellent computer skills (Microsoft Office, EMRs, scheduling platforms)
- Ability to manage multiple tasks in a high-volume environment
- Strong attention to detail and reliable attendance
- Experience with **AlayaCare** or similar healthcare scheduling software is an asset

**Benefits**

**Why Work with the Care Company?**:

- **Purpose-Driven**: Help clients maintain independence and quality of life in their homes.
- **Competitive Pay**: Earn **$25 per hour** with consistent weekday evening hours.
- **Career Growth**: Opportunities to grow within a rapidly expanding home care organization.
- **Supportive Culture**: Join a caring, collaborative, mission-driven team.

**About The Care Company**:
The Care Company provides compassionate, personalized home care services that help people live safely and comfortably in the place they love most—their home. Whether it's **PSW support, nursing care, pediatric home care, or post-operative recovery**, we’re committed to making each day count.

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