Manager Investigations

**Job Description**:

The BC Financial Services Authority (BCFSA) protects British Columbians during their most important financial transactions. We regulate BC ’s financial services market, including credit unions, trust companies, registered pension plans, insurance companies and mortgage brokers.

We uphold public confidence by impartially setting and enforcing standards for real estate professionals. We also ensure that consumers dealing with licensed real estate professionals are protected against wrongful actions. By overseeing the most significant financial transactions in BC we ensure fairness, legality and the prosperity of consumers and the province.

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we stay committed to:
Hiring team members who represent the population we serve
Removing barriers that may prevent equitable employment
Supporting respectful work environments where everyone feels included and able to produce excellent results

BCFSA is proud to be Great Place to Work Certified organization based on direct feedback from our team members.

**WHAT WE OFFER**:
Healthy living and work-life balance
Comprehensive health and wellness benefits plan
Opportunities for personal and professional development
Competitive compensation
A challenging and engaging team environment
Defined benefits pension plan
Flexible work arrangement for eligible positions
A beautiful office location in downtown Vancouver

**SUMMARY**

The position is accountable for managing investigations of financial institutions, real estate licensees, mortgage brokers and/or other regulated entities to determine compliance with legislation.

**ACCOUNTABILITIES**
- Oversees the investigation of urgent, complex, and high-risk files and referral to other agencies.
- Co-leads the BCFSA investigative community of practice.
- Contributes to the development and implementation of operational plans and reporting for a program area to support reliable program accountability, organizational core values and mandate.
- Contributes to the development of operational policies and procedures, performance standards and service levels with the goal of continuous improvement.
- Develops and maintains constructive and collaborative relationships with internal and external stakeholders.
- Provides supervision, coaching and mentorship to allow team members to achieve their full potential.
- Builds positive relationships with stakeholders, industry, and the general public.
- Testifies at regulatory, tribunal, and other hearings.
- Contributes to the team’s development of internal work practices (e.g., policies, procedures and tools).
- Actively participates in developing the corporate culture and employee engagement by implementing and practicing the BCFSA’s core values, setting performance expectations and team member accountability.
- Provides orientation and training to internal and/or external stakeholders within area of responsibility.
- Contributes to, participates in, and supports organizational business transformation initiatives.

**JOB REQUIREMENTS**
- Degree in law, business, public administration, criminology, or law and considerable related experience or, an equivalent combination of education and experience.
- 3 years of experience managing & developing employees
- 3 years leading a complex regulatory or investigative program, managing projects
- Experience in corporate security, law enforcement, or a regulatory environment and investigative experience in one of the financial service sectors regulated by BCFSA preferred
- Designation as Special Provincial Constable (SPC) or equivalent specialized training either obtained or nearing completion is an asset.
- Knowledge of administrative and criminal law associated with administrative fairness.
- Knowledge of the principles/techniques of investigation and computer-based research techniques.
- Knowledge of required elements to establish evidence of a legislative breach
- Knowledge of risk management principles and methods.
- Superior oral and written communication skills, including report writing and oral presentation skills.
- Ability to exercise judgement, initiative, and discretion.
- Ability to engage and influence a diverse range stakeholders.

**PROVISOS**
- Must be willing to work outside of regular office hours when needed.
- Travel, and absence from home overnight, may be required on occasion.
- Must be able to conduct site visits and/or location-specific work as required.
- Applicants must be able to successfully meet the BCFSA’s security screening requirements.