Seasonal Customer Service Representative

**Kaycan** **is a subsidiary of Saint-Gobain** -- the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

**Kaycan** has an exciting career opportunity for a **Seasonal Customer Service Representative**based in **Halifax**to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

**WHAT’S THE JOB?**

**Schedule**: Monday to Friday
**Status**:Full Time, permanent, On-site

**Here’s what you’ll be responsible for in this role**
- Understand customer needs and advise best solutions for a positive customer experience
- Process customer orders with accuracy and efficiency in accordance with standard procedures including taking payments within the branch (customer facing)
- Address client inquiries regarding order status and complete order adjustments in a timely manner
- Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary
- Liaise with head office and other branches within Ontario to solicit inventory to meet customers’ needs
- Updating, referencing and maintaining customer accounts in our inventory/CRM system
- Investigate and troubleshoot customer service issues and offer solutions to our customers to achieve their goals
- Directing customer leads to outside sales and creating new customer accounts for sales team
- Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
- Maintain customer data and update changes to existing accounts in the corporate database
- Address client inquiries regarding status of orders, payment, refunds, etc
- Verify pricing and availability of product
- Forward customer leads and liaise with outside sales
- Expediting work orders
- Updating and referencing the company’s CRM system (Oracle)
- Supply and inform clients of pricing, credit terms as well as entering orders in system
- Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals

**Here is what’s important to have to apply**:

- Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
- Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
- 2+ years’ experience in a similar role dealing with customer in-person
- Exceptional verbal and written communication skills
- Strong problem identification and resolution skills
- Computer experience: Microsoft Office,
- Excellent organizational skills and attention to detail
- Enjoys working in a fast-paced customer facing environment

Saint-Gobain is an inclusive and equal opportunity employer committed to providing reasonable accommodations throughout the recruitment process to applicants upon their request. This commitment is in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

**WHY WORK WITH US?**

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

**Job Types**: Full-time, Fixed term contract, Seasonal

Pay: $45,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Dartmouth, NS B3B 1K6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person