Intermediate Noc Technician

**Intermediate NOC Technician**

As one of Sunwire’s highly skilled Network Operations Technicians, you will be part of the NOC team that monitors, maintains, configures, documents, and troubleshoots a high volume of network devices on our expansive telecommunications network. Some examples of infrastructure are:

- Firewalls
- Core network and devices
- Servers
- Wireless systems
- VoIP systems
- Internet of things devices
- Virtual machines (VMs)
- Databases
- Software and services (internal and external)

The main goal is to proactively monitor, maintain, and manage the network to ensure 99.999% uptime and employ investigative and troubleshooting incident management skills when problems arise.

**LOCATION**:Sudbury, ON

**TYPE**:Permanent / Full-Time

**BENEFITS**:

- Health benefits plan including medical, dental, and vision
- Free home internet and phone service
- Free in office coffee and tea
- Career mentorship and growth

**JOB DUTIES: (Includes but is not limited to)**
- Monitoring the company network health
- Responding to events, issues, and downtime
- Troubleshooting connectivity issues
- Ensure the network remains secure
- Managing firewalls
- Optimizing network performance
- Deploying remote software installations
- Managing and deploying software patches
- Backing up and storing data, including risk and compliance purposes
- Create/update and document network topography
- Ensure our Service Levels are always met
- Plan and execute change management requests as needed
- Ensure the installation of firmware patches and updates to all network devices and software are performed in a timely manner.
- Communication with customers, and/or internal staff to report or resolve system related or network issues
- Ensure all documentation is kept current and available to the entire team
- Administer all servers and services related to any of our service offerings
- Ensure proper allocation, management, and documentation of power loads and distribution for server rooms

**REQUIRED QUALIFICATIONS AND PROFICIENCIES**:

- VoIP (Asterisk, OpenSER/OpenSIPs, Kamailio, SIP, SBC)
- SMS (Kannel SMSC)
- Virtualization (Linux [libvirt, KVM, QEMU], VMWare, Scale, Ceph)
- Linux (Ubuntu, Debian, iptables, Apache, Nginx, Bind, MySQL, eJabberd, Radius, heartbeat, mdadm)
- IPTV (ffmpeg, HLS streaming, multicast)
- FreeBSD
- Hardware (custom build PC and servers, RAID setup)
- Windows server (OpenVPN and general system administration)
- Layer1/2 (Wavelengths, LAG, MLAG, QnQ, VLANs)
- Layer3 (static routes, OSPF, BGP peering)
- Next-Hop redundancy (HSRP, VARP)
- Tunnel protocols: L2TP, PPPoE, IPSEC
- Voice TDM (PRI/T1)
- AudioCodes SBC
- Tshark/wireshark tools
- Power: UPS, power load calculations
- Exceptional interpersonal, communication, initiative and leadership abilities.
- Effective analytical, planning, organizational, and documentation skills.
- Must be able to perform planned and unplanned tasks after hours when required.
- Must be able to be part of the emergency after-hours on-call rotation
- Demonstrated aptitude for problem-solving.
- Must be results-orientated and able to work both independently and within a team environment.
- Must have a valid driver’s license and able to perform on-site services.
- Ability to lift 50 pounds.
- Adaptability
- Thoughtful Decision-Making

**Job Types**: Full-time, Permanent

**Salary**: $70,000.00-$100,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- SUDBURY, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location