Business Analyst

2 weeks ago

Toronto, Canada Cognizant Full time

At Cognizant, our global community sets us apart—an upbeat, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw encouragement from dedicated colleagues and leaders. Cognizant is right where you belong.

**Role overview**:
We are seeking a dedicated Business Analyst to join our dynamic banking team. As a Business Analyst, you will play a crucial role in analyzing and improving our banking operations, systems, and processes. You will work closely with multi-functional teams to identify business needs, gather requirements, and propose innovative solutions to drive efficiency and enhance customer experience. This is an exciting opportunity to contribute to the success of a leading banking institution through your analytical skills and eye for business.

**What you’ll do**:
In this role, you will:

- Collaborate with other teams to identify and define business requirements and objectives.
- Conduct comprehensive analysis of banking systems and processes to identify potential gaps and areas for improvement.
- Develop and maintain detailed documentation, including business requirements, process flows, and user stories.
- Work closely with IT teams to ensure the successful implementation and integration of new systems and enhancements.
- Conduct user acceptance testing and provide feedback on system functionality and usability.
- Monitor and analyze key performance indicators to identify trends and make data-driven recommendations for process optimization.
- Deliver training and support to end-users on new systems and processes.

**What you bring to the role**:
To excel in this role, you should bring:

- Bachelor's degree or equivalent experience in Business, Finance, or a related field.
- Require minimum 5+ years experience & knowledge of Canadian Personal Banking & Personal Savings and Investments background.
- Require minimum 5+ years experience with different types of Investment Plans including RSP (Personal/Spousal/Locked In), Mutual Funds, Retail Plans (GIC), Non-Registered Products; RESP, corresponding forms, processes, and policies.
- Strong knowledge of banking operations and processes.
- Proficiency in Data Analytics / Power BI / SQL.
- Excellent analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to manage multiple projects and meet deadlines.
- Attention to detail and strong organizational skills.

**Working arrangements**:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in Toronto, ON.

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