Front Office Representative
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- Welcome guests with a warm Holiday Inn Express and Suites greeting, ensuring a smooth and efficient check-in process
- Manage our Priority Club Rewards program, recognizing and rewarding our loyal IHG members
- Answer inquiries about our Express Start® Breakfast Bar, IHG Rewards benefits, and local attractions
- Process reservations through the IHG reservation system while maximizing revenue opportunities
- Handle check-outs efficiently while ensuring guest satisfaction with their Holiday Inn Express and Suites experience
- Maintain a professional front desk area that reflects the Holiday Inn Express brand standards
- Collaborate with housekeeping, maintenance, and breakfast teams to deliver the consistent quality our guests expect from Holiday Inn Express and Suites Qualifications
- Previous experience in hospitality or customer service is preferred
- Proficiency with IHG's reservation system or ability to learn quickly
- Knowledge of Holiday Inn Express and Suites operations and front desk procedures is a plus
- Excellent communication skills to engage effectively with our diverse Holiday Inn Express and Suites guests
- Strong attention to detail and commitment to upholding the Holiday Inn Express and Suites brand standards Join our team at Holiday Inn Express and Suites Kitchener and be part of delivering the reliable, friendly service that makes us a leader in the IHG family of hotels
Job Type
s: Part-time, Permanent Pay: From $17.20 per hour Benefits:
- On-site parking Flexible language requirement:
- French not required Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekends as needed Experience:
- Customer service: 2 years (required) Work
Location:
In person
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