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Social Media Community Manager

2 weeks ago

Toronto, Canada ICUC Social Full time

**Social Media Community Manager**

We are looking for an experienced Social Media Community Manager to join our growing team

**Position type**: hourly, Full-time

**Responsibilities**:

- Supporting with monthly editorial content planning and post scheduling
- Daily monitoring of the company’s social media accounts through Sprinklr
- Assessing inbound messages and user profiles before engagement
- Drafting responses with the support of a pre-approved response book / other sources
- Collaborating with different functions (Marketing, Communications, Science, HR, Legal) on response approvals and response book update
- Preparing monthly data analysis reports on content and engagement performance

**Requirements**:

- At least 2 years of professional experience in social media management, hands-on with social platforms (Twitter, Facebook, LinkedIn, Instagram, YouTube etc.) natively and/or through social media management tools such as Hootsuite, Sprinklr, Social Studio, etc.
- Experience with social media analytics and reporting on performance.
- Previous experience in external communications / copywriting
- Degree in Marketing, Communications or related field is preferred

**Desired skills**:

- Excellent communication and presentation skills (both written and spoken)
- An avid researcher
- Copywriting and an aesthetically inclined eye
- Excellent analytical skills, advanced excel usage is a plus
- Time management and multitasking
- Agility and ability to navigate a variety of stakeholders and third parties

Schedule:

- 8 hour shift