Social Media Community Manager

5 days ago

Montréal, Canada Manmade Full time

**COMPANY**
Manmade is a young yet innovative eCommerce retailer offering high quality essential garments for men. Based in Montreal, Quebec, we design, produce, market, and distribute quality apparel across Canada and soon in the USA as well.

We believe in doing things the right way, even if it may be harder - from sourcing fabric, design, cutting and sewing, and through our online marketing efforts. We have experienced tremendous growth since launch and have also appeared on CBC's Dragons' Den.

No 2 days will ever be alike working at Manmade and your future at Manmade is what you make of it as there is a ton of opportunity for growth along with the company.

**Responsibilities**:

- Monitor and respond to comments, messages, and mentions across social media platforms to foster meaningful interactions with the audience.
- Build and nurture relationships with followers, addressing inquiries, concerns, and feedback promptly and professionally.
- Plan and schedule social media posts in advance, considering upcoming events, holidays, and trending topics. Maintain a consistent posting schedule to keep the audience engaged.
- Enforce community guidelines and policies, ensuring that discussions remain respectful and on-topic. Take appropriate actions against spam, trolls, or inappropriate content.
- Monitor key performance metrics, such as engagement rates, follower growth, and reach. Use social media analytics tools to gather insights and adjust strategies based on data.
- Work closely with cross-functional teams, including marketing, customer support, and public relations, to ensure consistent messaging and branding across all touchpoints.

**Requirements**:

- Minimum of 1 year of relevant experience.
- Strong verbal and written communication skills in English, with French being a strong asset.
- Excellent interpersonal skills with the ability to build and maintain strong customer relationships.
- A deep understanding of various social media platforms, including their features, trends, and best practices.
- The ability to create original and engaging content that resonates with the target audience while adhering to the brand's tone and guidelines.
- Strong problem-solving and decision-making skills.
- Ability to multitask and work in a fast-paced environment.
- Available to work flexible hours including evenings, weekends, and holidays as needed.

You must have a Canadian work permit and currently live in Canada. The job requires physical presence in the office during the business' office hours.

We offer a competitive salary and benefits package, a dynamic and supportive work environment, and the opportunity for growth and development within the company.

If you meet the above qualifications and are interested in this opportunity, please submit your resume and cover letter to us. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Discounted or free food

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Work Location: In person

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