Associate International Student Advisor, Client

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level A

Job Title

Associate International Student Advisor, Client Services

Department

International Recruitment | CST & E- Recruitment | International Student Initiative

Compensation Range

$5,365.42 - $7,709.92 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

December 5, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Please include a cover letter sharing your interest and fit with this position. Applications without cover letters will not be considered.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Plans, develops, implements, and evaluates a variety of effective and innovative front-line and online recruiting and advising services and programs for prospective international students, their parents and counsellors. Develops and delivers presentations and regularly undertakes group and one-on-one advising, in-person or via online channels.

Provides effective recruiting and advising services to international (visa) students and Canadian students schooled outside of Canada on behalf of the University, as well as international (visa) students schooled within Canadian colleges, high schools and English language training programs, in support of the International Student Initiative’s enterprise-wide mandate to meet the Faculties’ international enrolment targets in undergraduate programs as well as in select other programs that have been identified as strategic initiatives for the University.

Organizational Status
Reports to the Team Lead & International recruiter, Client Services for day-to-day operational matters with a dotted line to Manager, International Recruitment, Client Services & eRecruitment for overall strategy. Works collaboratively with members of other ISI recruitment teams and ISI staff at both UBC’s Okanagan and Vancouver campuses. Works closely and collaboratively other units in Enrolment Services, particularly the International Admissions unit, (Associate) Enrolment Services Professionals, Student Recruitment & Advising (domestic) staff; Staff within International Programs and Services; and Faculties and academic advising units.

Major Responsibilities

Plans, develops and implements effective and innovative front-line recruiting and advising services-
- Advises prospective international students during online information events and on-campus events.- Plans, develops and conducts special online events such as Applicant Information Sessions or other types of online yield events, targeting newly-admitted international students.- Collects and maintains data on the origin of prospective students, tracking and assessing patterns of participation and contact, designing and delivering other assessment tools to solicit feedback from prospective students to determine levels of satisfaction and overall effectiveness of program in meeting recruitment goals.- Works with the CRM system to load, tag, analyze student interactions to determine effectiveness of recruitment/advising channels.- Produces qualitative and quantitative summary reports and makes recommendations for changes and improvements to the Manager, International Recruitment, Client Services & eRecruitment.- Works closely with the Recruitment Marketing and Prospective Student Engagement (RMPSE) team to develop innovative presentations for use during online events and send invitations to prospective students via UBC’s client relationship management system.

Performs advising and recruiting services- With a best practice in advising framework in mind, provides advising services in a professional manner, anticipates prospective international student needs, proactively responds to student requests, provides recommendations extending beyond a student’s presenting request and finds opportunities to coach students toward independence and self-direction.-
- Prepares and delivers effective presentations to groups large and small, proficiently using multi-media materials and other collateral to support public presentations.- Advises prospective international students and their families visiting the campus and provides post-tour advising services to students and f