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Client Care Coordinator

2 weeks ago

Newmarket, Canada WS Audiology Americas Full time

**About HearCANADA**
At HearCANADA (a division of WSAudiology), we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide _Wonderful Sound for All_.

**About the role**:
HearCANADA’s Client Care Coordinators (CCC) hold vital customer-facing roles within our clinics to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.

This is a full-time position based at our **Newmarket, ON** clinic location.

**What you’ll be responsible for**:

- Schedule client appointments and maintain clinician calendars.
- Ensure that client files (virtual within the EMR and physical files) are accurate and up-to-date
- Maintain clinical and office supplies and order supplies from preferred vendors.
- Participate in Community Based Marketing (CBM) events like tradeshows, marketing collateral drops, and partnership events to promote brand awareness.
- Maintain a clean, safe, and welcoming clinic environment.
- Assist clinicians with sterilization and other non-clinical duties.
- Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.

**What we are looking for**:

- Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
- 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
- Customer-centric attitude - you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
- Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
- Effective oral and written communication skills
- Strong multi-tasking, organization, and time-management skills

**What’s in it for you?**
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Mentorship and professional development opportunities
- Employee discounts and friends and family discounts for qualifying hearing care needs