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Gate Host Supervisor
2 weeks ago
**Department**: Retail Operations & Guest Relations - Retail
**Position Type**: Seasonal
**Contract Start Date**:**April 1, 2025
**Contract End Date**:**December 31, 2025
**Hourly Rate**: $17.50
**Hours**:**Various
**What we offer**:
- Flexible work arrangements where no one day is similar
- Working in a beautiful park setting
- Free entrance to the Park, including to our many public special events
- Employee discounts on food and retail items and free parking
**Who We Are**:
Heritage Park is Canada's largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The Park features historical buildings, costumed interpreters, working antiques, and various exhibits that provide insight into the region's past.
**Job Overview**:
Under the direction of the Guest Services Manager, the Gate Supervisor is responsible for all aspects of the entrance gate function, including the supervision, scheduling, and delegation of work assignments to the Gate Hosts and Volunteer Hosts, while leading by example and providing outstanding customer service, and information to Park guests.
**Responsibilities**:
Program Development and Delivery
- Provide excellent guest experience by warmly welcoming them to Heritage Park, inviting them to travel back in time and experience time frames from the 1860’s - 1920’s in early Western Canada
- Lead by example while providing all training, mentorship, and coaching to Gate Host positions to foster and champion best-in-class guest experiences to all parkgoers
- Delegate tasks and assign work as needed while communicating with the Guest Services Manager
- Provide guests with ticket and/or membership services, explaining the benefits of membership upgrades
- Share information regarding Heritage Park and daily activities, enhancing their visit by ensuring they are aware of Park events and offerings
- Prepare weekly work schedules for Gate Hosts, arranging for emergency relief as required
- Ensure that the entrance area, including the admissions building, is operated according to prescribed safety, security and cleanliness standards, ensuring that all gate areas are restocked and tidied before closing for the day
- Ensure accurate documentation and reporting of various attendance records as required
- Update the Daily Events Information Board as required (chalkboards)
- Liaise with other departments to assist with tour group, school group, and event entry requirements
- Ensure all radio calls for the gate are promptly and appropriately responded to
- Assist with marketing research and ensure surveys are conducted and tabulate data as directed by the Marketing Department
- Perform other duties as required
Organizational Excellence and Wellbeing
- Contribute to inspiring and immersive experiences at the Park through your roles and responsibilities by engaging in Heritage Park initiatives that align with the overall mission and vision of the Park
- Demonstrate commitment to workplace health and safety by complying with Heritage Park's Health, Safety and Environment Management System (HSEMS), following safe work practices, reporting work-related incidents, injuries and hazards, participating in employer training, and adhering policies including the Code of Conduct and the Workplace Violence and Harassment Policy
- Actively support a positive work environment through creating an atmosphere of inclusion, engagement and fulfillment in line with Heritage Park values
- Demonstrate responsible stewardship of our people, collections and financial assets by ensuring that they are handled with integrity, sustainability, and a focus on long-term benefits for the organization and its stakeholders
**Required Qualifications**:
- Completion of secondary school education is required; enrolment in or completion of post-secondary Education in tourism, public relations, or communications is an asset
- Previous experience in customer service and leadership is an asset
- Experience in conducting research is preferred
- Public relations, supervisory and organizational skills are required
- Fluency in a second language is an asset
- Demonstrated strong interpersonal and communication skills in a client-faced setting
**Special Clothing and Equipment**:
- Appropriate costuming and safety equipment will be provided by Heritage Park; and
- Footwear, as designated by the Heritage Park Costume Department, will be provided by the employee.
**Special Working Conditions**:
- The position will be exposed to weather extremes and will work both indoors and outdoors, and
- This position is physically demanding, and the incumbent must have the ability to lift heavy items, stand for long periods of time and walk throughout the Park for extended periods during set-up, delivery and take-down.
**Hours of Work**:
- The schedule varies based on time of year and park activities and includes holiday, evening, and weekend work
- During the operating season, th
