Director, S&is Business Office

**Job Level**: IT E

**Date Posted**: September 19, 2024
**Closing Date**: October 23, 2024

**Job Type**: Full-time Permanent
**Category**: Internal and External Opportunities

We power Alberta. Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you’re on our team, you’re supporting our province’s homes, farms, businesses and industries by providing safe, reliable and cost-effective service. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on.

As a member of the Berkshire Hathaway Energy family, we are part of a global group of companies delivering sustainable electricity and utility services to customers worldwide. Our exceptional customer service, commitment to the environment, and world-class safety record makes us a leader in our industry.

Today, the transmission system is more important than ever. As we connect new sources of renewable energy to the grid and support Alberta’s energy transition to net-zero emissions, AltaLink’s transmission system is the backbone of the changing electricity system. With our head office in Calgary, and regional offices in Greater Edmonton, Red Deer and Lethbridge, we have central and southern Alberta covered.

We offer work with meaning, incredible opportunities for development, work life balance and opportunities to contribute to your community. Join our team

**Summary**:
AltaLink’s Security & Information Services (S&IS) organization is aligned to a Listen, Plan, Build, and Operate model.

Reporting to the VP, Security & Information Services, the S&IS Business Office is responsible for strategic planning of S&IS services and comprises the finance, resource, governance, strategy, and enterprise architecture functions of the S&IS organization.

The Director is responsible for developing, implementing, and continuously improving the processes required to inform, align, and support S&IS service delivery teams (Capital Project Delivery, Application Support and Operations, and Corporate Security).

This role requires a highly collaborative approach, working closely with the S&IS leadership team as well as leaders from across AltaLink’s lines of business. The Director will work with the S&IS team to formulate a rolling long-term plan of business requirements and S&IS capital investment, services, resources, and operating costs. The role is also responsible for managing the annual S&IS budgeting process, monthly financial variance analysis and forecasting, and compliance reporting and will also support these processes for the larger Customer and Corporate Services team at AltaLink.

The role is responsible for identifying and facilitating continuous improvement across the entire S&IS organization, including multi-discipline, cross-team processes; innovation and transformation; sourcing and vendor performance management; and the General Tariff Application process.

**Responsibilities**:
The role is responsible for developing, implementing, managing, and continuously improving key S&IS business processes.

Customer engagement (internal business customers of the S&IS organization)
- Collect, integrate, and analyze customer feedback; facilitate development of opportunities for service improvement.
- Integrate customer strategies to inform and ensure alignment of the long-term S&IS strategy.
- Aggregate and prioritize customer demand for new S&IS capabilities.

Strategy and long-term planning
- Develop and maintain key S&IS strategies, including technology, data, analytics, cloud, sourcing, innovation, business transformation.
- Develop and maintain the S&IS Enterprise Architecture roadmap, the strategic blueprint that communicates how AltaLink’s S&IS plans will help the organization achieve its business objectives.
- Model the associated financial LRP (long-range plan) including service management performance, people resourcing, capital investment plans and operating expenses.
- S&IS capital investment planning: informed by the S&IS Enterprise Architecture roadmap, manage the aggregated investment portfolio funnel; evaluate and prioritize annual capital programs and projects.

Annual Plans & Controls
- Annual budgeting.
- Monthly financial analysis, variance analysis and forecasting.
- Monthly operations reporting (MOR) - performance scorecards.
- Monthly financial analysis & reporting (MFR) - variance analysis and forecasting.
- Resource planning: develop and manage activity-based cost models and resource capacity planning, required for AltaLink’s zero-based budgeting requirement.
- Benefits realization: develop and manage the measurement system for Process Improvement benefit tracking and reporting.

Process Improvement
- Cross-team process integration processes (e.g., transition capital projects into operations).
- Innovation and Transformation: planning and leadership of select Transformation initiatives.
- Sourcing strategies, vendor performance mana