Patient Engagement Coordinator

We are changing the way patients experience clinical research. For us, it starts with our Patient Engagement Coordinators, where customer service excellence meets the opportunity to help advance medicine. We are searching for our next customer service Rockstar to join our Recruitment Team as an Patient Engagement Coordinator.

Ready to be part of something bigger than yourself? We are excited to review your resume and cover letter explaining why you would be a good fit for our team.

POSITION FUNCTION

The Patient Engagement Coordinator is responsible for all research related recruitment initiatives in order to recruit high quality patients in accordance with Centricity Research recruitment guidelines. The Patient Engagement Coordinator will demonstrate knowledge of protocols including inclusion/exclusion criteria and be familiar with the medications and medical diseases that coincide with research conducted at Centricity Research.

ESSENTIAL FUNCTIONS
- Work on enrollment and retention initiatives with Recruitment Team Lead
- Problem solve and create contingency plans to optimize enrollment via recruitment initiatives
- Obtain and maintain computerized database of all ad callers
- Accurately complete recruitment tracking log and all applicable clinical trial management systems
- Provide study metrics on a regular basis and provide ongoing feedback regarding outcome of recruitment initiatives
- Occasionally attend community lectures, health fairs or events to promote Centricity Research
- Promote clinical trials in the community through outreach events
- Assist the Patient Engagement Lead, Research Operations and/or Investigators with any other tasks as required

EDUCATION/EXPERIENCE

**Minimum**:

- Post-secondary scientific diploma/certification or 2 years minimum experience working in a healthcare setting

**Preferred**:

- Experience in Marketing and/or sales
- Call center experience

CORE COMPETENCIES/SKILLS
- Prerequisite (Essential):_
- Excellent communication skills (verbal and written)
- Excellent computer skills (MS Word, Excel and Outlook)
- Attention to detail
- Ability to manage time efficiently
- Self-directed
- Teamwork & Collaboration
- Proficient level of clinical, interpretive and analytical skills with organizational skills for project planning
- Flexible & Adaptable
- Strong knowledge of ICH GCP, FDA & HC Division 5 guidelines
- Foundation:_
- Conflict resolution
- Receptive to feedback
- Empowering & Developing others
- Empathy Skills
- Planning and organizing skills
- Excellent problem-solving skills
- Achievement oriented
- Analytical ability
- Initiative
- Decision making
- Leadership:_
- Forward thinking
- Innovative
- Creative
- Strategic thinking
- Self confidence
- Strong interpersonal skills

PHYSICAL DEMANDS
- Physical demands include but not limited to prolonged sitting, light lifting, standing, reaching, walking, and bending.
- Frequently required to complete work on the computer in a seated position
- May be required to lift light boxes (10 - 20lbs)

WORKING CONDITIONS
- Modern medical office environment or home environment
- Required to follow all healthcare industry OHSA and OSHA guidelines
- Required to perform duties in relation to PHIPA, HIPAA, PIDEDA
- Some positions may require overnight/weekend hours

**BENEFITS**:

- Opportunities to work with internationally renowned physicians
- Comprehensive health benefits, competitive salary
- RRSP or 401(k) contribution matching
- Continued opportunities for growth & development; yearly education allowance
- Paid holiday closures and employee appreciation days off