Airport Operations Regional Manager

Flair is a different kind of airline. And we’re not afraid to admit it. We have zero time for puffery and empty promises. For too long, Canadians have been paying too much for too little and it’s time to change the way Canadians fly. We’re changing the airline industry for the better. We believe in air travel for all. That’s why we’re on a mission to make it more accessible, more affordable, and more desirable.

Flair Airlines is Canada’s only independent low-fare airline. Headquartered in Edmonton, Alberta, Flair serves Canadians with ultra-low fares. As important as our low fares are, we also recognize that our real product is our people. And we need dedicated, creative, and effective team members to make it happen. We need passion, pride, and personality. Because it’s not just a journey we’re embarking on, it’s an adventure.

Reporting to the Senior Manager Airport Operations, the **Airport Operations Regional Manager** is responsible for the strategic and day to day operations of Above-the-wing (ATW) and below-the-wing (BTW) airport operations, customer service interactions, liaising with regulatory authorities, managing P&L responsibilities, and related responsibilities as necessary.

The Airport Operations Regional Manager will be based in Toronto, ON (YYZ) and regular travel will be required.

**Primary Job Functions**:
The **A**irport Operations Regional Manager** is responsible for:

- ** Airport Services (Above and Below the wing)** - While creating a safety culture at the airport, responsible for the overall Airport Customer Experience, to include: Above-the-wing (ATW) check-in, passenger processing and customer service, as well as Below-the-wing (BTW) aircraft servicing and ground handling. For BTW, this includes Safety (aircraft and personnel), staff planning and analysis, and processes and procedures.
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Upholding Policies and Procedures in accordance to standards **- For ATW, this includes processes and procedures, brand initiatives and customer service soft-skills, and regulatory compliance. For BTW (ramp services), this includes primarily safety, proper aircraft servicing procedures, and team skills. Lastly, the Airport Operations Regional Manager ensures policies and procedures are upheld in accordance with the Ground Operations Manual (GOM), which details operational policies, procedures, regulatory compliance on governmental mandates, and corporate standards.
- **
Baggage Services** - Assisting in the tracking, handling, and delivery of delayed baggage including passenger communication, baggage tracking, delivery arrangements, and any additional assistance passengers need when dealing with mishandled baggage.
- **
Flair Culture Development** - Within Airports the Regional Manager position is responsible for the growth and development of all Flair cultural based frontline initiatives via 3rd party handlers.

**Secondary Job Functions**:

- Participate in Strategic planning with other Department Heads
- Work with CTA, TC, USCBP and other regulatory organizations to ensure ongoing compliance
- Follow up on station delays, identify trends within airports and other departments.
- IROP Management and assistance
- Assist with business improvement implementation/development as needed
- Assist with growth and launch of new stations.
- Other responsibilities as required

**Qualifications and Education Requirements**:

- Bachelor’s Degree preferred. A combination of education, training and experience may be considered.
- Two to five years of airline operational management experience required;
- Demonstrated management ability through a history of progressive leadership roles;
- Experience with dealing in a complex, lean business environment and engaging with, and influencing stakeholders at all managerial levels, both internally and externally;
- Exposure to air safety legislations, CATSA regulatory requirements and experience managing audit programs will be highly regarded;
- Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC);
- Clear criminal record check and satisfactory employment references;
- Intermediate proficiency in MS Office Suite; particularly Outlook, Word, and Teams.
- Ability to assess priorities and problem solve under pressure of competing demands;
- Excellent written, verbal, and interpersonal communication skills;
- Ability to build and maintain effective working relationships with a variety of internal and external stakeholders;
- Demonstrated knowledge of the Canadian Aviation Regulations (CAR’s); and
- Must be legally eligible to work in Canada without restriction.

**Required Competencies**:

- Strong verbal and written communication skills. Bilingual in English and French an asset.
- Proven track record of working independently with a high level of responsibility.
- Ability to solve complex operational challenges.
- Strong Analytical skills
- Level-headedness, calmness and the ability to think and respond appropriately in