Referral Specialist

4 days ago

Montréal, Canada Workplace Options Full time

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.

**Description**:
The Referral Specialist assists the Workplace Options counseling team by identifying available providers for our clients who are in need of short term counseling assistance around the world. This would be a hybrid position with a mixture of home and office working days.

**Responsibilities**:

- Review clinical intakes.
- Identify clients needs and match the appropriate provider with client using our proprietary database.
- Recruit counselors to the Workplace Options network.
- Enter provider information into our database/case management system.
- Maintain strict confidentiality of our clients information.
- Communicate provider information to our clients.
- Proactively manage caseload.
- Any other delegated responsibilities and specially assigned duties, as management deems necessary.

**Requirements**:

- Bilingual in English and French required
- Bachelors Degree or equivalent to Associates/Diploma
- Able to Multitask while maintaining a high level of quality and productivity.
- Able to navigate proficiently in varying databases and on the internet.
- Able to work effectively as a team member in a team environment.
- Excellent interpersonal, written, and oral communication skills.
- Well-honed research skills - can perform web research creatively, quickly and efficiently.
- Schedule hybrid: Monday to Friday 9AM to 5:30PM EST

**Benefits**:

- Transportation reimbursement
- Gym reimbursement
- Wellness rewards
- Training Reimbursement
- Global Travel Opportunities
- Access to EAP Benefits

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