Coordinator, Pcm

Coordinator, PCM (Parts Coordination Management)

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent - want to join the ride?
- The **Coordinator, PCM (Parts Coordination Management)** is responsible for processing internal and external customers' spare parts requests in a timely and high-quality manner, aligned with customer expectations.
- This is a **12-month temporary position** **with a hybrid work arrangement**, requiring presence in the office 3 times per week.

**What you will be doing**:

- As a **Coordinator, PCM (Parts Coordination Management),** you will focus on these responsibilities:

- Act as the contact for spare parts quotations, orders, deliveries, and non-conformities.
- Serve as a link between customers and the various departments involved in the spare parts delivery process.
- Handle and coordinate quotes and orders according to working procedures, guidelines, and local requirements.
- Ensure the highest level of quality and response time for quotes and orders.
- Ensure correct customer master data and handling instructions are used when processing quotations and orders.
- Actively follow up the order book with the sales team.
- Liaise with Sales about the content and terms of the offerings.
- Follow up and communicate parts deliveries information in a timely manner to customers.
- Follow up with internal stakeholders on quotations and deliveries according to the agreed process.
- Provide off-hour support for spare parts (24-hour service) when needed.
- Set up and promote order book follow-up meetings with the Sales Team.
- Ensure the transfer of knowledge within the teams and escalate issues that may arise, especially if assigned an expertise.
- Build profitable customer relationships to provide feedback and valuable information.

**Development Responsibilities**:

- Develop well-working relationships with customer counterparts.
- Develop an in-depth understanding of customers and propose improvements to ways of working.
- Create and foster a positive work atmosphere.

**Required qualifications**:

- 1+ year of experience in the logistics/supply chain management field; a B.Sc. degree is a plus.
- Willingness and ability to work onsite 3 times per week at our Halifax or Vancouver office.
- Successful applicants must be authorized to work in Canada without sponsorship.
- For applicants that reside in BC, the annual salary wage range is $63,000 CAD - $67,000 CAD.
- If you require accommodation during the recruitment process, please let us know, and we will work with you to support your request.
- At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.