Call Centre Agent

5 days ago

Dartmouth, Canada TigerTel Full time

**Immediately hiring Full Time Call Centre Agents at TigerTel**

Call Centre Agents at** TigerTel** provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

Customer service experience is a plus, but not required.

**This is an **in office p**osition.**

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call centre tools to help properly prioritize customer needs. We are an inbound call centre only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

- A welcoming voice with an upbeat tone
- Strong command of the English language with good spelling and grammar
- Computer skills in a Windows based environment
- Good attendance
- The ability to type 35 words per minute or more

**Compensation**: $16.42 per hour

**Shifts Offered**:

- Full Time (40 hour work week)
- Various shifts available
- Must be available to work weekends

**Our Benefits for Full Time Employees Include**:

- RRSP with company matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacations (up to 4 weeks per year over time)

**Benefit Conditions**:

- Waiting period may apply
- Only full-time employees eligible

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