Dispatcher

4 days ago

Truro, Canada MBW Courier Inc. Full time

MBW Courier Inc, Part of the Municipal Group of Companies has become a leader in the transportation industry by providing unmatched quality service to our customers and employing quality employees. Our services include Courier Services, Light LTL, and Third-Party Logistics to the province of Nova Scotia, New Brunswick, and Newfoundland. We are currently looking for a **Dispatcher **to join our team based out of **Truro, NS**.

**Primary Duties and Responsibilities**:

- Answer phone calls for inquiries, payments, pickups
- Utilize & Understand ShipTrack software - dispatching/tracking/tracing/reporting
- Verify time sensitive freight, chain of command
- Predict and communicate to customers potential service delays
- Predict and adapt route changes to reduce service delays through re-routing jobs
- Inquire about and communicate potential sales leads when speaking with a customer about their operation
- Understanding of the services that MBW offers (Same Day/Overnight/Direct Drive)
- Provide clients with quotes for shipping costs
- Learn geography of NS, NB, and PEI as we expand
- Interact with drivers to assist when necessary
- Act as a team member within MBW Dispatch as well as with other MBW departments
- Adhere to MBW Courier Inc. Policies and Procedures
- Perform other duties as assigned
- Special project work as required

**Required Knowledge, Skills, Abilities, Education, and Experience**:

- 2-3 years previous experience in a similar position
- Experience with MS Office (Outlook/Excel/Word)
- Tech knowledge considered an asset
- Previous background in the trucking or courier industry preferred
- Report for shift on time and return from breaks on time
- Inter Office/Company interactions with co-workers always to be kept professional
- Ability to multitask and complete tasks in a timely and efficient manner
- Ability to effectively organize and prioritize work
- Reliable and strong work ethic
- Willingness to work in a team environment
- High level of sound and independent judgment and reasoning
- Comply with all safety policies and procedures
- Ability to deal with people tactfully, diplomatically, and professionally always
- Ability to effectively communicate both verbally and in writing
- Valid Class 5 Driver’s License (required)

A comprehensive pension and benefits package are offered with this position along with opportunities for advancement and training and development.
- We would like to thank all those who apply; however only those selected for an interview will be notified._

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- dispatcher: 2 years (preferred)

Work Location: In person

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