Customer Service Representative

2 weeks ago

Delta, Canada New Dream Consulting Inc. Full time

**Overview**

**Duties**
- Provide exceptional customer service by answering inquiries, resolving issues, and delivering accurate information in a timely manner.
- Assist customers in navigating the company website, troubleshooting technical problems, and addressing account-related questions.
- Support customers in understanding their policies and completing transactions such as claims, renewals, and new orders.
- Manage and maintain a portfolio of customer accounts, fostering strong relationships to maximize satisfaction and retention.
- Handle customer complaints and dissatisfaction professionally, escalating issues when necessary to ensure resolution and a positive customer experience.

**Qualifications**
- Proven experience in a customer service role, demonstrating strong communication skills.
- Bilingual proficiency in English and Chinese is necessary.
- Ability to analyze customer needs and provide tailored solutions.
- Experience in sales or upselling techniques is advantageous.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude with a commitment to delivering outstanding customer service. Join our team and contribute to creating exceptional experiences for our customers

Pay: From $20.00 per hour

**Benefits**:

- Paid time off

Application question(s):

- Are you located in Delta, or Vancouver in BC Province?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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