System Support Analyst

7 days ago

Edmonton, Canada Christian Credit Union Full time

**Systems Support Analyst - Permanent/Full-time**

Do you feel called to contribute to the building of Christ’s Kingdom work through the execution of the Vision and Mission of Christian Credit Union? We are a financial services organization that encourages biblical stewardship, offers modern banking technology and a comprehensive range of financial services solutions with service and advice from experts. We are principled and benefit our members with low fees, great rates and profit sharing while supporting Christian organizations and providing resources to make a difference in the world.

**OUR MISSION -**We encourage people to be good stewards of the financial resources God has given to them. _“Each of you should use whatever gift you have received to serve others, as faithful stewards of God’s grace in its various forms.”_ - 1 Peter 4:10 NIV

**Key responsibilities**:

- Monitors and maintains the Credit Union’s website design and social media platforms to maximize ease of member access to key information and promotional campaigns.
- Contributes to the implementation and future enhancements to technology solutions that optimize member journey processes within the organization.
- Reviews, tests and executes system enhancements and communicates changes in operational business rules and procedures for all delivery channels. Ensures training plans and procedures are aligned with project/business objectives.
- Provides technical support to assist team members in utilizing existing systems efficiently and supports error resolution in operations systems, banking system, and system updates.
- Supports the testing and implementation of new software, systems and upgrades as directed by the Chief Operations Officer.

**Required skills and attributes**:

- Demonstrates exemplary Christian character including a desire to promote biblical financial stewardship.
- Possesses Christian Credit Union’s core values of humble, hungry and people smart.
- Solutions oriented with strong analytical and critical thinking skills and high attention to detail.
- Demonstrates the ability to translate complex IT technical concepts and processes into clear, accessible language for end users.

**Qualifications and Requirements**:

- Post secondary education in business administration or information technology. Formal training and/or experience in information (computer) system basics is an asset.
- 1-3 years database management including navigating and executing queries.
- 1-2 years experience with Salesforce software; experience as Salesforce administrator is an asset.

**The Compensation**

A competitive salary range of $54,000 - $67,500 per annum commensurate with experience along with benefits package, deposit and loan program and education programs are all reasons to consider Christian Credit Union for your career.

**Closing Date: September 30, 2025.**

To indicate your interest in the position, please submit your **resume and cover letter** to:
**Christian Credit Union Ltd.**

Attention: Leanne Zukowski, Human Resources Administrator

**Job Types**: Full-time, Permanent

Pay: $54,000.00-$67,500.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- RRSP match
- Vision care

**Experience**:

- Financial services: 1 year (required)
- Databases: 1 year (required)
- CRM software: 1 year (required)
- Salesforce: 1 year (required)

Work Location: In person

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