Analyst

As an analyst in the business administration team at National Bank Insurance, your ability to work in synergy with the Bank’s various sectors and partners will be a key asset. You will use your excellent customer service skills and proactivity to handle administrative needs and respond to requests from clients and partners. You'll also work in an environment where you can excel. You will have the opportunity to learn and develop within a team that values client satisfaction, performance, collaboration, and innovation..

**Your job**:

- Support senior analysts in daily prioritization forums with clerks and in overseeing the team’s various activities, with a view to increasing everyone’s versatility and making operations more stable.
- Perform complex activities on a regular basis and participate in the clerks’ routine as needed.
- Perform quality control for tasks and provide feedback.
- Play an active role in drafting, updating and organizing procedures and documentation for existing and future processes.
- Act as an expert in carrying out tasks for the sector and during participation in NBI projects. Contribute to change management (planning, implementing and communicating changes) in order to minimize the impact of projects on day-to-day operations.
- Analyze business issues, identify stakeholder needs, and offer and implement strategies and solutions that take account of the varied nature of files, in order to support sector activities.
- Anticipate and manage, as applicable, the issues and risks under your responsibility, develop an action plan, and take any necessary actions.
- Keep abreast of new developments in your sector of activity and make recommendations to ensure the continuous improvement of processes, systems and work methods.

**Your team**:
Reporting to the Manager, Business Administration, you’ll have the opportunity to analyze and handle multiple tasks and processes related to loan insurance, personal insurance, travel insurance, and assistance products. Joining our team gives you the chance to use your skills as an analyst to help offer a distinctive client experience. We aim to build a superior offer for our clients, based on our three client-centric values of being convenient, accessible and proactive.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses, and collaboration with colleagues who have varied profiles and expertise.

**Prerequisites**:

- Completed college diploma and 6 months of relevant experience
- Insurance courses (LOMA), an asset
- Proficiency with Microsoft Office suite (mainly Word and Excel)
- Knowledge of the life and health insurance industry
- Knowledge of the banking and insurance industry
- Strong analytical and synthesis skills and oral and written communication skills
- At ease in a constantly changing environment
- Thorough, detail-oriented and autonomous, with good teamwork skills
- Bilingualism, both spoken and written (English and French)

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us