Music School Administrator

**Rockstar Music is the fastest growing network of university educated musicians, teachers and recording industry professionals. We're passionate about sharing the language of music and w**e are currently looking for a Music Lesson Coordinator to join our team.**
In this role you will help oversee the daily operations of the school including selling our music lessons to potential new students/parents of all ages, providing warm and energetic customer service, coordinating and scheduling lessons, assisting with social media and events, and helping to resolve administrative issues. This role is full-time Work from Home

**Schedule**:
Hours will require working some evenings and weekends. Scheduling may change to accommodate shifting business needs, particularly during/after pandemic. Flexible working days/hours are required.

**Compensation**:

- Competitive hourly rate
- Quarterly bonuses
- Opportunities to advance into a full-time role
- LOTS of training and support

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**Responsibilities**:

- Selling our music lessons to new students
- Provide general information about the music lessons we offer
- Providing warm and energetic customer service for our current students
- Follow administrative systems and processes
- Communicating and with music teachers
- Troubleshoot and resolve minor issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of about how our music lessons work
- Take pride in being a part of our award-winning brand
- Music instrument playing or music education is not required or preferred. We are instead looking for dynamic individuals excited to work in a growth-oriented company.

**Workplace Culture**:

- Lots of growth potential and rewards
- A high degree of autonomy
- A supportive, fun, and creative community that is enjoyable to work in.

**Ideal Skills & Experience**:

- An articulate, enthusiastic and warm personality.
- Enjoy working with kids, parents, and creative adults, and watching them grow
- Previous experience in customer service, sales or management preferred
- An ability to sell themselves as well as our offerings. Selling our school on the phone to potential clients is one of the most important parts of this position.
- A warm, enthusiastic phone demeanor. As we communicate with our students often by phone, we're looking for that GOLDEN VOICE, that sounds amazing on the phone with a great tone and excitement for our customers. If anyone has told you that your voice should be on the radio, we're looking for you
- Strong memory
- Ability to work alone
- Ability to build rapport with clients
- Ability to prioritize and multitask, keeping up with lots of details
- Positive and professional demeanor
- Excellent written and verbal communication skills

**To Apply**: **Please submit your CV on Indeed only.**To assist us in the screening process, when applying, please include the following in your cover letter:

- Your customer service, sales or management experience or public-facing background
- what makes this position the best for you, your life, and your long-term goals
- Your weekly availability.

Interviews will be conducted via zoom. No phone calls or drop-ins, please. We thank all applicants for their interest, however, due to the very large volume of applicants, only those selected for an interview can be contacted.Thank you for your time and interest in working with Rockstar Music

Location: Toronto, Ontario

**Salary**: $16.00-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care
- Work from home

Schedule:

- Day shift
- Evenings
- Evening shift
- Weekend availability