Customer Service Specialist

1 day ago

Nanaimo, Canada Budget Car & Truck Rental Full time

**Job Description - Customer Service Specialist**

**Reports to**:
Department Manager/Weekend Supervisor

**Position Summary**

Devon Transport Ltd. operates a central customer service line that takes calls for all locations in BC. The staff at this location are responsible for helping customers with many different needs from making reservations, answering general questions, handling customer service disruptions, quoting rates, making storage reservations; showing customers why Budget is the best choice for their rental needs all while upholding Devon Transport Ltd.’s high standards of service.

**Position Responsibilities**
- Answering customer inquiries
- Quoting Rates effectively
- Making reservations accurately
- Solving customer complaints following the Customer Service Department’s Procedures
- Following the Customer Service Department’s recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Completing administrative tasks as directed by management.

**Position Requirements**:

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

**Qualifications and Experience**
- General communication with team members.
- Customer service experience considered an asset
- Tourism experience considered an asset

**Knowledge, Skills, and Abilities**
- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team environment.

**Working Conditions**
- Schedule that includes weekends and holidays.
- Ongoing training and feedback

**Benefits**
- Extended Health
- Dental
- Employee Assistance Program
- RRSP Match
- Life Insurance
- Long Term Disability

Students are welcome to apply.

Pay: $18.50-$19.50 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend

**Location**:

- Nanaimo, BC V9T 3M4 (preferred)

Work Location: In person

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