Customer Service Specialist

6 hours ago


Nanaimo, Canada Budget Car & Truck Rental Full time

**Job Description - Customer Service Specialist**

**Reports to**:
Department Manager

**Position Summary**

**Position Responsibilities**
- Answering customer inquiries
- Quoting Rates effectively
- Making reservations accurately
- Solving customer complaints following the Customer Service Department’s Procedures
- Following the Customer Service Department’s recommended dialogue.
- Communicating policies and procedures effectively to customers.
- Completing administrative tasks as directed by management.

**Position Requirements**:

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

**Qualifications and Experience**
- General communication with team members.
- Customer service experience considered an asset
- Tourism experience considered an asset

**Knowledge, Skills, and Abilities**
- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team environment.

**Working Conditions**
- Schedule that includes weekends and holidays.
- Ongoing training and feedback

Students are welcome to apply.

**Job Type**: Part-time

Pay: $18.50-$19.50 per hour

Additional pay:

- Commission pay
- Overtime pay

**Benefits**:

- Employee assistance program
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays

**Location**:

- Nanaimo, BC V9T 3M4 (preferred)

Work Location: In person



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