Compliance Administrator

**Who We Are**

At Pfaff Automotive Partners, we’re united by a passion for cars, and we’re as crazy about them. It’s about more than just selling and servicing cars. We’re passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America’s second-largest publicly-traded dealership group (NYSE: LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible
- with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

**Reports to**:Sales Management Team

**Summary**

The Compliance Administrator supports the Sales Department in the One Price, One Touch model of selling cars. This role operates as a compliance specialist ensuring that the paperwork, delivery and other activities regarding the sale of the vehicle have been initiated or completed.

**Duties and Responsibilities**
- Manage vehicle contracts once initiated by Brand Ambassador/Specialists.
- Processes finance and lease deals accurately and fairly through financial sources to secure approval. Ensure that funding documents are fully completed and signed by customers, then sent to the relevant funding company for processing.
- Performs lien check on all trade-ins and confirms payout/lien amount with financial institution and confirms buyout terms. Checks all paperwork for correct title, lien information, taxes etc. prior to forwarding to accounting. Completed deals to be scanned to the Deals Team at Head Office. This must happen within 48 hours of the car being delivered.
- Confirm that deposit has been received for sold vehicles.
- Prepare licensing, track down safeties and ownerships for used vehicles. Prepare documents for Licensing and drop off to Service Ontario
- Creating Bills of Sale.
- Rebates/Factory Incentives; if customer qualifies for any rebates, ensure submission for rebates are sent and received.
- Entering warranty purchases to DMS (CDK).
- Processes all federal, provincial, and corporate paperwork related to vehicle transactions.
- Ensure that Retail Delivery Registration (RDR) takes place for each vehicle sold. This is registering the vehicle to the manufacturer.
- Request cheque requisition for lien buy-outs.
- Makes photocopies of cheques, receipts, ownerships for files.
- Schedule deliveries of sold vehicles to customers. Confirm Delivery appointment with the customer and Salesperson.
- Maintains customer and company confidence by keeping information confidential and secure.

**Skills and Qualifications**
- Post-secondary degree/diploma is preferred, but not required
- Minimum 1-2 years experience in a comparable role is required
- Ability to work flexible hours (evenings and weekends) based on retail hours of operation.
- Experience working in a deadline driven environment (i.e. able to meet tight timelines during month end closing)
- Able to review their own work
- Possess the ability to build strong relationships.
- Detail oriented, organized, efficient and able to manage a large amount of paperwork
- Excellent interpersonal and communication (verbal & written English) skills
- Strong aptitude for numbers and strong analytical skills
- Ability to work efficiently and effectively under pressure with simultaneous deadlines
- Ability to maintain confidentiality of pertinent data
- Proficiency with CDK and/or Reynolds & Reynolds (or other DMS) is preferred but not required
- Intermediate level excel knowledge is required

**What’s in it for you**

In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

- Discounted programs to enhance employee experience
- Enhanced vacation policy, based on tenure
- Track Days & Budget Car Track Challenge
- Seasonal Employee Events
- Support in career advancement
- Robust training and development programs
- RRSP/DPSP/TFSA
- Company paid Life Insurance, Accidental Death & Dismemberment
- Comprehensive Health and Dental and extended Health Care
- Employee Assistance Program
- Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Newmarket, ON L3Y 9A1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative: 1 year (required)
- Customer service: 1 year (required)