Program Manager

**Position: Program Manager**
**T**ype: Full Time Permanent**
**Location: Burlington**

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers. We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients’ go-to-market strategies. We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1:1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

Our extensive experience has positioned us as experts at providing communication solutions across many verticals, including the financial, retail, healthcare, consumer health, energy, and not-for-profit sectors. Thanks to our locations throughout Canada and in the United States, we are able to meet our clients’ varying needs with scale, speed, and efficiency - no matter how large or complex the ask. And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We’re looking for a Program Manager who will deliver highly effective data driven campaigns on time for a variety of markets. Acting as the primary account contact, this individual will liaise with clients, agencies and internal departments from start to finish on all projects.

**KEY RESPONSIBILITIES**:

- Work with Account Executives providing them with key support with administrative tasks, planning out new projects or orders for customers assigned. Heavily involved in the business development activities on the accounts managed. Able to negotiate on new business with the client directly if required.
- Lead client activities related to the management of projects. Handle client inquiries and execute on kitting/fulfillment projects, print, production, estimating, inventory, client deliverables and general inquiries, project budgets, leads in identifying issues and creates solutions.
- Independently able to translate client business requirements into technical specifications and be able to lead those conversations with internal departments in the promotion of client solutions.
- Create work back schedules, managing all aspects of production, and following up with job analyses after completion as needed.
- Interpret and create instructions for various internal teams, quality control all print proofs, finalize assembled signage and displays, review audits and coordinate data file transfers.
- Establish and maintain quality control standards and check points to ensure work is completed according to standards and customer specifications.
- Run reports and analyze inventory to make effective recommendations for replenishment.
- Other duties as assigned.

**REQUIREMENTS**:

- 5+ years of experience in print production and business communications.
- Background in retail print management, knowledge of substrates, signage & installation is preferred, with a strong understanding in offset and digital print specifications, with knowledge in display finishing.
- Effective interpersonal and communication skills, with a strong desire to succeed and a sense of ownership and accountability.
- A good eye for detail, ability to remain calm in the midst of chaos and a passion for delivering great work and meaningful results.
- Able to manage concurrent deliverables and tasks on various projects (or components of a project) within strict deadlines in a very fast paced environment.
- Exceptional organizational skills, writing and communication skills and time management skills.
- Proficient in Word, Excel, Power Point and Outlook. Previous experience using ERP type software and knowledge of Graphics software is a strong asset.

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws. We invite resumes from all qualified applicants. Should you require any accommodation throughout the recruitment and selection process, please inform human resources so that we can ensure your equal participation.