Program Manager

5 days ago

Burlington, Canada URtech Manufacturing Full time

**Program Manager**

**About Us**
URtech Manufacturing is a North American provider of end-to-end Electronic Manufacturing Services (EMS) to OEMs since 2010.

Our services extend from product concept to commercialization, supporting the entire product life cycle. We build trusting relationships with our customers that bring value and reliability to every partnership.

**Summary**
Reporting to the VP of Operations, the Program Manager is responsible for developing and growing long-term relationships and increasing business with assigned customers and their key executives and stakeholders. They manage projects through the manufacturing cycle, from initial project start-up through to delivery.

**Minimum Requirements**
- Overall accountability for customer P&L, OTD, quality, and customer satisfaction.
- Identify and win new business opportunities with assigned customer accounts including negotiating contracts to maximize profit.
- Facilitate the proposal/quote process for new opportunities within the customer account and recommend pricing.
- Operate as the key point of contact for all matters specific to the customer account.
- Main liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of products and services according to customer needs.
- Lead weekly customer meetings both internally and externally and drive actions, assign owners, and commit to due dates.
- Coordinate with internal teams to review and commit to customer order delivery dates.
- Develop actions with cross-functional teams to mitigate any gaps to delivery commits, quality requirements, and internal margin targets.
- Coordinate issues that may arise during procurement, manufacturing, test, and quality assurance, and work to create solutions to meet the delivery and budget goals.
- Work with customers on business planning, volume forecasting, inventory management, pricing and more.
- Coordinate and oversee after-market services, such as repairs, returns, and warranties.
- Identify the customers’ goals, needs, potential risks, and key issues and address them as part of strategic growth plans.

**Education**
- A post-secondary degree in Engineering or Business
- 5+ years of related experience in the electronics or other hi-tech manufacturing industry

**Experience**
- Electronics Manufacturing background preferred
- MS office professional
- Lean training exposure

**Any other job-related duties and/or projects that may be assigned.**

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$90,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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