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Sewing & Alterations Store Manager

2 weeks ago

Coquitlam, Canada Stitch It Full time

**Job Summary**:
**Key Responsibilities**:
**Alterations & Technical Expertise**
- Perform professional clothing alterations, ensuring a perfect fit for customers.
- Conduct fittings, provide expert recommendations, and execute alterations with precision.
- Operate **industrial sewing machines** (Blind Stitch, Cover Stitch, and Serger).
- Uphold quality control standards to guarantee customer satisfaction.

**Customer Service & Sales**
- Provide an excellent in-store experience by guiding customers through the fitting process.
- Assist customers in selecting the best alteration options for their needs.
- Meet and exceed sales and alteration goals while ensuring high customer satisfaction.
- Handle customer concerns and manage redo requests professionally.

**Management & Administration**
- Support the Store Manager in overseeing daily operations and staff performance.
- Schedule and manage store staff efficiently while maintaining labor cost targets.
- Communicate effectively with the team to ensure smooth store operations.
- Assist in approving timesheets and maintaining accurate payroll records.

**Qualifications**:

- Minimum of 3-5 years of experience in clothing alterations, including fitting and finishing.
- Strong proficiency in using industrial sewing machines.
- Previous supervisory or managerial experience in a retail or tailoring environment.
- Excellent customer service and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.

**Job Types**: Full-time, Permanent

Pay: $20.00-$25.00 per hour

Expected hours: 37.5 per week

Additional pay:

- Tips

**Benefits**:

- Dental care
- Flexible schedule
- On-site parking

Schedule:

- Weekends as needed

**Location**:

- Coquitlam, BC (required)

Work Location: In person