Customer Service Associate

1 day ago

Kitchener, Canada Penske Truck Leasing and Logistics Full time

Customer Service Associate - Logistics (**Job Number**: 2211187 )

**Position Summary**:
**This position supports the Day Shift**

**Major Responsibilities**:

- **Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions.**
- **Complete daily logs and trackers**
- **Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary**
- **Assist team with data gathering and investigations**
- **Generate loads and tenders based on network load plan**
- **Manage communal inbox and Microsoft Teams to provide timely updates to both internal and external customers.**
- **Other projects and tasks as assigned by supervisor**
- Fluency in French is an asset.
- Bachelor’s Degree or some college preferred / High school diploma or equivalent necessary
- One (1) plus years of experience in Transportation/Supply Chain preferred
- Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
- Excellent problem solving and analytical skills
- Advanced desktop computer skills including Microsoft Excel and Outlook required
- Strong customer focus
- Ability to develop and maintain professional working relationships with customers as well as Penske associates
- Ability to adapt in a dynamic environment
- Strong organizational skills
- Strong written and verbal communication skills
- Must be able to learn and regularly operate various computer systems across different platforms
- Ability to work First, Second and Third Shift as needed. Flexibility with scheduling required.
- Regular, predictable, full attendance is an essential function of the job

Physical Requirements:

- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

Penske is committed to the principle of equity in employment.

Key Words: Materials; Inventory levels; Customer Service

**Work Locations**:
2481 Kingsway Dr Ste 100 2481 Kingsway Dr Ste 100
Kitchener, ONN2C 1A6

**Primary Location** : Canada-Ontario-Kitchener

**Job** : Logistics/Supply Chain
:
**Req ID**: 2211187

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