Manager, Account Specialists

**About 1Password**
- If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future._

The Account Specialist team handles the entire customer lifecycle and works to ensure the success and satisfaction of our high-volume smaller business customers. This team plays a vital role in articulating the value of 1Password to customers and prospects, assisting, and creating strong relationships with our inbound clients and matching our product with the customers needs. Additionally, this team helps with driving value for our customers and provides best practice guidance on using the platform, addressing security risks, and ultimately leading to expanding our current and new customer base.

As a Team Manager for our Account Specialist team at 1Password, you’ll work closely to coach and develop members of this team to achieve individual and team targets relating to new business and expansion. You’ll work with your direct reports to enhance our processes, and aid in their performance, engagement and growth within 1Password.

The Team Manager is continuously evolving as the business learns and grows. In addition to proactivity and customer focus, adaptability, clear communication and a desire to build and deliver world-class customer experiences will be crucial for success in this role.

**Toronto**
This is designated as an in-office role. You are expected to work from 1Password’s downtown Toronto office on a full-time basis (3-5 days/week).

**Austin**
While currently designated as a remote role, this role will eventually be designated as an in-office role based out of Austin. You will be expected to work from 1Password’s Austin location on a full-time basis (3-5 days/week).

Note: All go-to market roles will have an in-person onboarding in Toronto, Canada.

**What we're looking for**:

- 6+ years of experience in Sales or Account Management working with transactional high volume customers.
- 1+ years in a leadership role, preferably within the SaaS or cybersecurity industry.
- Solid business acumen with advanced knowledge in the security landscape.
- Strong analytical and problem-solving skills, with the demonstrated ability to support strategic plans and contribute to achieving measurable results in a fast-paced environment.
- Experience in improving team operations and performance, as well as managing metrics to drive productivity and accountability.
- Proven ability to collaborate effectively cross-functionally with peer leaders and teams.
- Strong communication and interpersonal skills, with the demonstrated ability to de-escalate, negotiate, and articulate complex technical terms in a digestible way by presenting data-supported proposals, sharing expertise, and incorporating feedback into decisions.
- Experience prioritizing, supporting or leading functional initiatives in fast-paced, evolving environments.
- Demonstrated ability to hire, lead and develop high-performing teams with a strong and supportive team culture.
- Experience using Salesforce and other SaaS tools and implementing and/or iterating on existing processes.
- It’s a bonus if you have personal experience with 1Password or other common security tools. While not required, it’ll help you quickly gain confidence in this role.

This job description outlines the primary duties and responsibilities associated with this position, but it is not an exhaustive list. Responsibilities may evolve or change as needed to meet the needs of the organization.

**What you can expect**:

- ** Team Strategy**: Develop and implement the team’s annual objectives and roadmap aligned with 1Password, Go to Market and broader team strategy. Incorporate team input, customer insights, external trends, best practices, and stakeholder feedback to guide strategic direction.
- ** Functional Initiatives**: Lead key initiatives to achieve efficiencies and serve more customers with existing resources.
- Cross-functional Collaboration: Build strong relationships with cross-functional peers to understand their needs, priorities, and efforts, ensuring mutual support in achieving outcomes.
- ** Operations**: Manage day-to-day operations and customer escalations. Define and adjust team roles and responsibilities to enhance collaboration and workflows. Drive the development and/or improvement of team practices, processes, tools, and systems to enhance productivity and accountability.
- ** Performance Metrics**: Monitor, analyze and report on the team’s KPIs to ensure alignment with broader Go to Market objectives. Track performance, provide feedback, and support team members in achieving objectives while identifying opportunities for improvement.
- ** Change Management**: Guides team through change by clearly communicating purpose and impact and integr