Retail Sales Associate

**Job Summary**
As a valued Retail Associate, you would be a key member of our team, responsible for delivering outstanding customer service, maintaining an organized and inviting store environment, and assisting customers with their product needs. You would play a vital role in ensuring the store’s day-to-day operations run smoothly, from processing transactions and handling inventory to supporting visual merchandising efforts. Your positive attitude, attention to detail, and ability to thrive in a fast-paced environment would make you an essential part of the customer experience and the overall success of the store.

**Key Responsibilities**

**Customer Service**
- Provide friendly and professional customer service by greeting customers warmly, actively listening to their needs, and offering tailored product recommendations.
- Address customer inquiries with accurate information, ensuring that all concerns are resolved in a timely and courteous manner.
- Ensure customers have a positive shopping experience, fostering repeat business and promoting customer loyalty.

**Sales Floor Maintenance**
- Keep the sales floor clean, organized, and visually appealing by ensuring products are properly arranged, shelves are stocked, and displays are updated according to store guidelines.
- Assist in setting up seasonal or promotional displays to attract customer attention and increase sales.
- Ensure products are labeled correctly and that any pricing discrepancies are addressed promptly.

**Cash Handling & Transactions**
- Accurately process customer purchases at the register, including handling cash, credit/debit transactions, and processing returns or exchanges.
- Maintain a balanced cash drawer and adhere to all cash-handling procedures to minimize discrepancies.
- Offer customers additional services, such as gift wrapping or loyalty program sign-ups, as needed.

**Inventory Management**
- Assist with inventory control tasks, including receiving shipments, unpacking products, and ensuring that stock is placed in appropriate locations on the sales floor or stockroom.
- Perform regular stock checks and report low or out-of-stock items to management to ensure stock levels are maintained.
- Organize and maintain the stockroom, keeping it clean and accessible for quick replenishment on the floor.

**Product Knowledge**
- Develop a deep understanding of the products sold in the store, including key features, benefits, and pricing, to confidently assist customers with their buying decisions.
- Stay informed about ongoing promotions, sales events, and new arrivals to effectively communicate to customers and drive sales.
- Use product knowledge to cross-sell or up-sell complementary items, enhancing the customer experience and boosting store revenue.

**Team Collaboration**
- Collaborate with team members and store management to ensure smooth store operations, including covering shifts, organizing promotions, and sharing customer feedback.
- Contribute positively to team dynamics by maintaining a friendly, supportive attitude and being adaptable to changing priorities and tasks.
- Participate in team meetings and training sessions to stay updated on new products, policies, and best practices.

**Loss Prevention**
- Actively observe customer behavior and be vigilant in identifying potential theft or suspicious activity.
- Follow all company loss prevention policies and procedures, ensuring store security measures are maintained at all times.
- Report any incidents of theft, damage, or security breaches to management promptly.

**Adherence to Company Policies**
- Ensure compliance with all store and company policies, including those related to health and safety, employee conduct, and customer service standards.
- Follow operational procedures for opening and closing the store, including locking up, setting alarms, and ensuring the store is ready for the next business day.
- Uphold high standards of professionalism and integrity, representing the store and the company in a positive light at all times.

**Other Duties as Assigned**
- Perform additional tasks and responsibilities as requested by store management to support store operations and ensure a smooth work environment.
- Adapt to changing business needs and take on special projects or tasks as needed, including assisting with special events or seasonal promotions.

**Required Qualifications**
- High school diploma or equivalent; some post-secondary education is a plus.
- Previous experience in retail, customer service, or a related field is preferred but not required.
- Ability to work flexible hours, including evenings, weekends, and holidays, as needed to accommodate store schedules.
- Ability to stand for extended periods, lift and move merchandise (up to 30 lbs), and perform basic physical tasks associated with store maintenance.

**Required Skills & Competencies**
- Strong commitment to providing outstanding customer service and ensuring a positive shopping experien