Operations Associate

2 weeks ago

Lachine, Canada FedEx Freight Canada Full time

POSITION OVERVIEW
Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES
- Provide excellent customer service and problem resolution in accordance with policies and processes for customers
- Verify and process Customs documents
- Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
- Data entry of (e.g., freight bill entry)
- Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
- Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
- Review all driver collect shipments
- Support operations team/colleagues as needed
- Assist with mentoring of new hires (e.g., Operations Associates)
- Comply with all applicable laws/regulations, as well as company policies/procedures
- Perform other duties as required

DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- High School Diploma or GED equivalent, required
- One (1) year of work experience in administration, customer service or related field
- Experience in the transportation or LTL industry
- Strong time-management and organizational skills, including strong attention to detail
- Good interpersonal and problem-solving skills
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
- Ability to manage competing and changing priorities
- Strong verbal, reading and written communication skills
- Bilingual (English/French) preferred; required in Quebec

WORKING CONDITIONS
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

**Preferred Qualifications**:Monday-Friday, 16:00-00:30

**Pay Transparency**:
**Pay**:
**Additional Details**:

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